Human Resources Operations Specialist

hace 23 horas


San José, San José, Costa Rica Intel A tiempo completo

At Intel, we are dedicated to fostering a dynamic and innovative work environment that supports the growth and development of our employees.

We are currently seeking a highly skilled Hrgs Specialist to join our Human Resources Global Services team. This individual will play a critical role in providing exceptional support to our employees and stakeholders, ensuring seamless operations and efficient delivery of HR services.

This is a fungible role that will require the selected candidate to follow a learning path across various areas of expertise managed by the HRGS team. Over time, the individual will gain certification in multiple processes, enabling them to develop a comprehensive understanding of our overall operations and provide holistic support to various tasks.

The successful candidate will be responsible for resolving internal customer queries regarding benefits and other internal programs. They will gather and clarify feedback from internal customers through various methods, research relevant guidelines, and respond promptly to inquiries. In complex cases, they may collaborate with customers within or across different functions.

This role requires strong communication and collaboration skills to support regional requirements, suppliers, and remote team partners. The ideal candidate will possess excellent problem-solving skills, utilizing standard methodologies such as A3 to deliver effective solutions. Additionally, they will demonstrate a willingness to adapt to new environments, learn quickly, and cope with ambiguity.

To be considered for this position, applicants must possess a bachelor's degree in Business Administration, Industrial or Systems Engineering, Statistics, or a similar field. A minimum of 1+ years of experience managing administrative/back-office and/or customer service tasks is also required. Advanced Excel skills and automation capabilities in tools like Macros, Power Query, or similar are desirable.

We offer a competitive hybrid work model that allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances, the work model may change to accommodate business needs.



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