Back-Office Investigation Specialist for Vendor Dispute Resolution in Costa Rica

hace 13 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Overview

We are seeking a highly analytical and detail-oriented Back-Office Investigation Specialist to join our team in Costa Rica. As a key member of the Vendor Chargeback Dispute Management (VCDM) team, you will be responsible for investigating and resolving vendor chargeback disputes in a timely and efficient manner.

This is a full-time, permanent position based in Costa Rica with no relocation benefits. To be eligible for consideration, you must be located and legally authorized to work in Costa Rica.

Key Responsibilities

The selected candidate will be responsible for:

  • Investigating and analyzing vendor chargeback disputes
  • Ensuring accurate and timely processing of vendor chargebacks
  • Improving internal processes to reduce and optimize the flow of chargebacks
  • Participating in the education of vendors to prevent future chargebacks
  • Identifying areas for process improvement and implementing solutions
Requirements

To be considered for this role, you must have:

  • A university bachelor's degree in any field
  • 6+ months of working experience in corporate customer service, back-office, or contact center environments
  • B2 English proficiency
  • B2 Italian proficiency
Benefits

This role offers:

  • A competitive salary: $40,000 - $50,000 per annum
  • Two production schedules to choose from: Monday to Friday, 6am-3pm, or Wednesday to Saturday, 6am-5pm (4x10)
  • Holiday pay and vacation time
About Us

Amazon Support Services Costa Rica Srl is a leading provider of support services to Amazon and its customers. We are committed to delivering high-quality services while fostering a culture of innovation, teamwork, and excellence.


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