Technical Operations Expert
hace 12 horas
Job Overview
Sysco Costa Rica is seeking a skilled Technical Operations Expert to join our team. This role will play a crucial part in ensuring the stability and reliability of our cloud infrastructure.
About the Role
In this position, you will work closely with cross-functional teams to develop and refine strategies for support issue tracking, process improvement, and technology strategy evaluation. You will contribute to strategic discussions, partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
Main Responsibilities
- Develop and refine strategies for support issue tracking, process improvement, and technology strategy evaluation.
- Contribute to strategic discussions to evolve the flexibility and sustainability of the entire product suite.
- Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
- Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.
- Complete Root Cause Analysis (RCA) on critical and high-impact issues to reduce and eliminate recurring issues.
- Evaluate technology strategy, solutions, resources, process, and compliance with guidance from the SRE Manager.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering or related field, or relevant training.
- 3-5 years' experience in technical operations support roles.
- 3 years' experience with enterprise cloud platforms.
- Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.
- Experience with AWS.
- Experience with APM tools such as DataDog, New Relic, Nagios, and Splunk.
- Experience in an agile development environment.
Benefits
- Hybrid work arrangement.
- Private medical insurance.
- Life insurance.
- Personal day off.
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