Technical User Lifecycle Expert

hace 19 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About the Role

A key position in our IBM team, this Technical User Lifecycle Expert role supports our products and ensures they meet customer needs. With over 100 years of technological innovation, IBM has built a strong reputation for quality service, and this role plays a vital part in maintaining that promise.

Your Key Responsibilities

  • As a Technical User Lifecycle Specialist, you will be responsible for managing user lifecycles, provisioning, deprovisioning, policy enforcement, and user permission management.
  • You will work with various tools and technologies, such as Microsoft Active Directory, CyberArk, OKTA, and other Identity and Access Management (IAM) systems, to complete user provisioning, policies, and permissions tasks.
  • Collaboration with IAM and AD teams is essential to ensure infrastructure availability and stability for all users.

Required Technical and Professional Expertise

  • At least 1 year of experience in a Service Desk or IT department.
  • Experience in creating users, assigning permissions, revoking permissions, and decommissioning users on AD, AAD, or similar systems.
  • Understanding of IAM concepts, including delegation, authentication, MFA, and SSO.
  • Basics knowledge of cybersecurity principles.
  • English fluency is required for this role.

About Business Unit

We are a forward-thinking organization dedicated to using technology to drive positive change. Our commitment to innovation and social responsibility sets us apart. We believe in empowering individuals and fostering a culture of creativity and collaboration.

About IBM

IBM has been at the forefront of technological innovation since 1911. As a leader in AI, quantum computing, and blockchain, we continue to shape the future of technology. Join us on our journey to becoming a responsible technology innovator and force for good in the world.



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