Contract Lifecycle Management Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
About the Role

We are seeking a skilled Contract Lifecycle Management Specialist to join our team. In this role, you will be responsible for providing primary support for system troubleshooting and escalations, ensuring prompt resolution of common issues related to system errors, configurations, and user inquiries.

Key Responsibilities
  • Manage tickets, incidents, enhancement requests, and user inquiries related to CLM systems, ensuring timely resolution and appropriate escalation when needed.
  • Support Commercial Legal and Sales teams with month-end, quarter-end, and year-end activities to ensure seamless deal transactions are successfully processed in the system.
  • Manage user access requests and permissions, ensuring the right individuals have the necessary system privileges.
  • Participate in User Acceptance Testing (UAT) to ensure the system functions as expected before each production release.
  • Stay up-to-date on change management activities and system updates, ensuring users are informed and properly supported.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree and minimum 3-5 years of experience in a technology-focused role within Legal Operations, IT, or similar environments.
  • Experience with Contract Lifecycle Management platforms.
  • General technical aptitude and understanding of system architecture and software design.
  • Excellent interpersonal skills with the ability to build strong relationships across multiple geographical locations and departments.
  • A proactive, collaborative, and business-focused approach to troubleshooting and problem-solving.
Compensation and Benefits

The estimated salary for this role is $90,000 - $120,000 per annum, depending on experience. We also offer a range of benefits, including medical, dental, and vision insurance, as well as a generous retirement plan.

Additional Information

ServiceNow is an equal opportunity employer and welcomes candidates from diverse backgrounds. We strive to create an inclusive and accessible experience for all applicants.



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