Highly Skilled Messaging Technical Expert

hace 12 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About Us

At IBM, we're not just a company – we're a community of innovators and problem solvers. Our mission is to use technology to make the world work better for everyone.

Your Role

We're seeking a highly skilled technical expert to join our team as a MQ Technical Support Professional. In this role, you will be responsible for providing remote technical support to customers using problem determination and source identification skills. This includes troubleshooting complex computer systems and solutions, diagnosing data dumps/traces, and recommending solutions.

About You

To succeed in this role, you'll need to have a passion for handling technical challenges and be goal and results oriented. You should also possess excellent listening, detail-oriented thinking, and creative problem-solving skills. Additionally, you'll need to be able to work in a highly collaborative global organization and be open to flexible scheduling in a 24/7/365 support environment.

Required Skills and Qualifications

This role requires hands-on experience with JavaScript and other programming or scripting languages, as well as working knowledge of Unix/Linux. You should also have customer support or services experience and be able to multi-task and problem-solve effectively.

Preferred Skills and Qualifications

Prior experience with iSeries or z/OS is a plus, as is fluency in additional languages to assist clients in Latin America. Knowledge of MQ or experience with other Application Server experience is also desirable. Proficiency in Linux command line and/or system administration skills, Windows administration experience, and web development skills are also highly valued.

About IBM

IBM is committed to creating a diverse environment and is proud to be an early adopter of artificial intelligence, quantum computing, and blockchain. We're looking for talented individuals who share our vision and are passionate about making a difference in the world.



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