Highly Skilled Technical Support Specialist
hace 12 horas
Job Summary:
This role is a critical component of our technical support team, responsible for delivering exceptional service to our customers. The ideal candidate will possess strong problem-solving skills and the ability to effectively communicate complex technical information to both internal stakeholders and external customers.
Key Responsibilities:
- Provide timely and effective resolution to moderate technical issues encountered by customers.
- Utilize proactive notification systems to stay ahead of potential issues and ensure seamless customer experiences.
- Collaborate with cross-functional teams to drive innovative solutions and minimize issue occurrences.
- Develop and maintain in-depth knowledge of complex technical issues, including hardware and software troubleshooting techniques.
- Document identified issues, solutions, and troubleshooting steps for future reference.
- Contribute to the continuous improvement of support processes and knowledge base.
- Foster excellent customer relationships through exceptional communication and interpersonal skills.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, or related field preferred.
- Minimum 4-5 years of experience in remote support, telephone support, or related field.
- Proven track record of successfully resolving complex technical issues.
- Strong analytical and problem-solving skills, with ability to identify root causes and implement effective solutions.
- Excellent communication and interpersonal skills, with ability to work independently and as part of a team.
- Proficiency in Amazon Web Services, Automation, Customer Relationship Management, and other relevant technologies.
About Hewlett Packard:
Hewlett Packard is a leading technology company that values innovation, collaboration, and customer satisfaction. We offer a dynamic work environment that fosters growth and development opportunities for our employees.
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