Highly Skilled Technical Consultant

hace 4 días


San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

Sgf Global is seeking a skilled Systems Analyst to ensure the quality and reliability of our software through Cypress automated testing, production support, and collaboration with business stakeholders.

Key Responsibilities:
  • Cypress Automated Testing Expertise: Utilize your expertise in Cypress automated testing to train and guide the ESP APT on best practices for writing and maintaining tests. Collaborate with the development team to design, implement, and enhance automated test scripts using Cypress.
  • Level 1 Production Support: Troubleshoot and diagnose production issues, working closely with the development team to identify root causes, implement appropriate fixes, and update documentation. Collaborate with cross-functional teams to identify and implement preventive measures to minimize future production incidents.
  • Manual Regression Testing: Document and report Jira bugs and issues found during testing, providing clear and concise feedback to the development team. Collaborate with the development team to improve regression testing strategies and implement efficient testing methodologies.
  • Collaboration with Business Stakeholders: Engage with business stakeholders to understand their requirements and translate them into training materials, documentation, and provide demos of functionality. Update and maintain documentation, including user manuals, process guides, and training materials, reflecting the latest system functionalities and changes.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Proven experience in Cypress automated testing, including designing and maintaining test scripts.
  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Solid experience in production support, troubleshooting, and issue resolution.
  • Proficiency in manual regression testing techniques and tools.
  • Excellent communication (verbal & in documentation) and interpersonal skills to effectively collaborate with stakeholders and team members.
  • Strong analytical and problem-solving abilities to identify and address complex system issues.
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment.
  • Detail-oriented with a focus on delivering high-quality results.
  • Application skills: Jira, Cypress, Excel, PowerPoint, Power BI, ServiceNow, MS Teams, Outlook


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