Highly Skilled Storage Technical Escalation Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About the Role

At IBM, we're seeking a highly skilled and experienced Storage Technical Escalation Specialist to join our team. This role is ideal for individuals who thrive in fast-paced environments, possess excellent communication skills, and have a strong understanding of storage and networking technologies.

Key Responsibilities:

  • Provide timely and effective resolution to complex client satisfaction issues related to IBM Storage products or associated support.
  • Lead critical situation resolution teams consisting of IBM, subcontractor/vendor, and client resources to resolve issues efficiently.
  • Maintain and enhance positive and constructive client relationships through effective advocacy and communication.
  • Collaborate with multiple levels of the business to ensure timely resolution status is provided and to avoid panic.

Requirements:

  • Relevant University degree in Information Technology or Computer Science.
  • At least 2 years of experience working in remote technical support.
  • Strong knowledge of storage and networking technologies.
  • Excellent computer skills, including MS Office.
  • Fluency in English, both verbal and written.

Preferred Qualifications:

  • Previous experience in a similar role or previous support experience with IBM or competitor storage portfolios.

About Us

IBM Systems helps IT leaders think differently about their infrastructure. Our servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

We value dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships. As an IBMer, you'll be able to learn and develop yourself and your career, be encouraged to be courageous and experiment every day, and have continuous trust and support in an environment where everyone can thrive, regardless of their personal or professional background.



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