Highly Skilled Software Support Professional
hace 7 horas
Job Description
">We are seeking a highly skilled software support professional to join our team at Sykes Costa Rica.
">Responsibilities:
">- ">
- Perform complex troubleshooting and development assistance to the company Developer Community.">
- Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company.">
- Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs.">
- Act as a Subject Matter Expert for Advanced Features; such as our APIs, SDKs, Power Forms, Templates, and Embedding signing.">
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation.">
Requirements:
">- ">
- Proficient in 1 or more coding languages including JavaScript, C#, PHP, and Python.">
- Experience with debugging code directly with customers.">
- Demonstrated ability to troubleshoot and triage complex, code-related technical issues.">
- Bachelor of Science degree in Computer Science, Engineering, or related technical discipline (desired).">
- SaaS troubleshooting experience in a Technical Support capacity, with one year as a developer or 3+ years as a Software Engineer/Software Engineer in Test (desired).">
- Advanced troubleshooting technical solutions with Internet technologies including XML and software technologies including .NET (desired).">
Benefits:
">- ">
- $60,000 - $80,000 annual salary depending on qualifications and location.">
- Tech Academy training opportunities.">
- Growth Opportunities within the company.">
- Refer a Friend Bonuses and Prizes.">
- Work-at-Home flexibility.">
About Us:
">Sykes Costa Rica is a leading provider of outsourced customer contact management solutions. We offer a dynamic work environment and competitive compensation package.
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