Highly Skilled Software Support Professional

hace 7 horas


San Francisco, Heredia, Costa Rica Sykes Costa Rica A tiempo completo

Job Description

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We are seeking a highly skilled software support professional to join our team at Sykes Costa Rica.

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Responsibilities:

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  • Perform complex troubleshooting and development assistance to the company Developer Community.">
  • Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company.">
  • Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs.">
  • Act as a Subject Matter Expert for Advanced Features; such as our APIs, SDKs, Power Forms, Templates, and Embedding signing.">
  • Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation.">
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Requirements:

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  • Proficient in 1 or more coding languages including JavaScript, C#, PHP, and Python.">
  • Experience with debugging code directly with customers.">
  • Demonstrated ability to troubleshoot and triage complex, code-related technical issues.">
  • Bachelor of Science degree in Computer Science, Engineering, or related technical discipline (desired).">
  • SaaS troubleshooting experience in a Technical Support capacity, with one year as a developer or 3+ years as a Software Engineer/Software Engineer in Test (desired).">
  • Advanced troubleshooting technical solutions with Internet technologies including XML and software technologies including .NET (desired).">
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Benefits:

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  • $60,000 - $80,000 annual salary depending on qualifications and location.">
  • Tech Academy training opportunities.">
  • Growth Opportunities within the company.">
  • Refer a Friend Bonuses and Prizes.">
  • Work-at-Home flexibility.">
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About Us:

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Sykes Costa Rica is a leading provider of outsourced customer contact management solutions. We offer a dynamic work environment and competitive compensation package.



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