Highly Skilled IT Support Professional
hace 5 días
Job Summary:
Auxis seeks highly skilled IT support professionals to join our team as Jr. Linux/System Administrators.
Key Responsibilities:
- Provide timely and effective technical support to clients through tickets and phone calls.
- Diagnose and troubleshoot Tier 1 technical issues using documented procedures and approved tools.
- Ensure all support activity is logged with complete information in the ticketing tool, assigning appropriate categories and priorities.
- Contribute high-quality content to our support knowledge base.
- Collaborate with internal teams to provide tailored support solutions.
- Moderate adjustments and propose minor improvements to processes, systems, or products; innovate.
Qualifications:
- Technical degree or equivalent experience.
- 4+ years of technical customer support experience working directly with external customers.
- Ability to communicate technical problems and issues succinctly and clearly.
- In-depth knowledge of network protocols and standards (e.g., TCP, LDAP, DNS, SSH).
- Exceptional analytical and customer service skills.
PREFERRED QUALIFICATIONS:
- Experience and knowledge of administering Linux-based systems and bash scripting.
- Knowledge and experience of cloud-native services.
- Performance monitoring.
Languages:
English: B2
Software and Programs:
- Jira
- Office licensing
- GCP accounts and/or AWS accounts
- Active Directory
- Antivirus
- SolarWinds
- Slack
- Nagios
- SQL knowledge
The estimated salary for this position is $80,000-$110,000 per year, depending on location and experience.
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