IT Help Desk Professional with Expertise in Computer and Communications Capabilities

hace 4 días


San José, San José, Costa Rica Microport Orthopedics S.A. A tiempo completo

Job Summary:

This Technical Support Analyst role is responsible for providing expert-level technical support to end-users, troubleshooting complex issues, and maintaining accurate documentation of systems operation and end-user documentation.

Key Accountabilities:

  • Represent the MicroPort IT organization, engaging with business stakeholders, and ensuring adherence to the company's methodology (Providing Service, Support, Solutions and Satisfaction).
  • Provide on-site and remote support to end-users on a variety of issues, including hardware, software, and network-related problems.
  • Maintain accurate records of support calls, documenting problems and solutions, and ensuring timely resolution.
  • Develop and maintain knowledge base articles, guides, and other documentation to ensure consistency and accuracy in support delivery.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues, and implement process improvements.
  • Participate in training and professional development activities to stay up-to-date with industry trends and technologies.

Requirements:

  • Minimum of 1 to 3 years of working experience in IT desktop support.
  • Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
  • Proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, Publisher, and Excel.
  • Familiarity with IT service management frameworks, such as ITIL.
  • Knowledge of Windows operating systems, Active Directory, Symantec Anti-Virus, Help Desk Software, and VNC or similar remote control software.

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