IT Help Desk Professional with Expertise in Computer and Communications Capabilities
hace 4 días
Job Summary:
This Technical Support Analyst role is responsible for providing expert-level technical support to end-users, troubleshooting complex issues, and maintaining accurate documentation of systems operation and end-user documentation.
Key Accountabilities:
- Represent the MicroPort IT organization, engaging with business stakeholders, and ensuring adherence to the company's methodology (Providing Service, Support, Solutions and Satisfaction).
- Provide on-site and remote support to end-users on a variety of issues, including hardware, software, and network-related problems.
- Maintain accurate records of support calls, documenting problems and solutions, and ensuring timely resolution.
- Develop and maintain knowledge base articles, guides, and other documentation to ensure consistency and accuracy in support delivery.
- Collaborate with cross-functional teams to identify and resolve complex technical issues, and implement process improvements.
- Participate in training and professional development activities to stay up-to-date with industry trends and technologies.
Requirements:
- Minimum of 1 to 3 years of working experience in IT desktop support.
- Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
- Proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, Publisher, and Excel.
- Familiarity with IT service management frameworks, such as ITIL.
- Knowledge of Windows operating systems, Active Directory, Symantec Anti-Virus, Help Desk Software, and VNC or similar remote control software.
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