Global Service Delivery Head

hace 4 días


San José, San José, Costa Rica Wns Global Services A tiempo completo

**Role Description**

The Group Manager will oversee the execution of programs and strategies, managing assigned accounts to achieve defined business goals and objectives. Key responsibilities include leading program execution and strategy coordination, account management and goal achievement, revenue growth through management strategies, negotiating contracts and pricing, budget and operating plan development, long-term objective communication, goal setting and decision making, daily performance review and discussion, cross-functional collaboration and issue resolution, and communicating service or product issues affecting the company's market position or reputation to management.

This role requires a strong background in operations management, financial oversight, P&L/Budget optimization, cost reduction, client relationship management, process improvements, staff training, employee satisfaction, and retention, as well as revenue growth and quality control. If you have experience in strategic business planning, productivity improvement, and change management, we encourage you to apply.



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