Global Service Delivery Head
hace 4 días
**Role Description**
The Group Manager will oversee the execution of programs and strategies, managing assigned accounts to achieve defined business goals and objectives. Key responsibilities include leading program execution and strategy coordination, account management and goal achievement, revenue growth through management strategies, negotiating contracts and pricing, budget and operating plan development, long-term objective communication, goal setting and decision making, daily performance review and discussion, cross-functional collaboration and issue resolution, and communicating service or product issues affecting the company's market position or reputation to management.
This role requires a strong background in operations management, financial oversight, P&L/Budget optimization, cost reduction, client relationship management, process improvements, staff training, employee satisfaction, and retention, as well as revenue growth and quality control. If you have experience in strategic business planning, productivity improvement, and change management, we encourage you to apply.
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Customer Service Representative
hace 6 días
San José, San José, Costa Rica Wns Global Services A tiempo completoAt WNS Global Services, we strive to provide exceptional customer experiences that drive business value for our clients. Our goal is to enable them to outperform by leveraging our passion for service and innovation.Our delivery center in Costa Rica serves various industries, including Retail and Consumer Packaged Goods, and Insurance. We boast a strong...
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Global Head Of Sales
hace 4 semanas
San José, San José, Costa Rica Canonical - Jobs A tiempo completoWe have created a role for a dedicated Global Head of Finance Services Industry (FSI) to lead go-to market strategy and be accountable for the global growth of Canonical in that sector.**Key responsibilities**:This role is about commercial leadership of Canonical's financial sector go-to-market and offerings:- building alliances and relationships with global...
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Customer Service Delivery Expert
hace 5 días
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany OverviewWNS Global Services is a global BPM leader, serving clients across various industries. We combine operational excellence with deep domain expertise to deliver high-quality services. Our mission is to enable our clients to outperform with our passion for service and innovation.Job DescriptionAs an Associate - Operations, you will be...
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Global Delivery Lead
hace 4 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're searching for a Global Delivery Lead (GL) ready to focus on end-to-end responsibility of delivery, execution, client relationship, and growth for the assigned LOB.Strategically driving people management (retention and talent), best in class service, and providing visionary thinking by establishing a high-performance culture and continuous...
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Service Delivery Specialist
hace 7 días
San José, San José, Costa Rica Softwareone A tiempo completoSoftwareONE is seeking a Service Delivery Specialist to join our Service Excellence team. In this key role, you'll play a crucial part in ensuring the timely execution and completion of operational processes that support projects delivered by our service teams.The ideal candidate will have a strong background in back-office support and financial systems,...
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Service Delivery Coordinator
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoResponsibilitiesThe Workforce Analyst will be responsible for the following tasks:Collaborating with CPA and GCC teams to ensure seamless service delivery.Conducting thorough risk assessments to identify potential issues.Delivering high-quality results in a fast-paced environment.Utilizing advanced Excel skills to analyze and present data.Developing and...
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Service Center Head, Connected Customer Solutions
hace 4 semanas
San José, San José, Costa Rica Createch A tiempo completo**#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...
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Program Manager Service Delivery
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we are seeking a highly skilled Program Manager Service Delivery to join our global team. In this role, you will lead medium to high complexity projects focused on employee life-cycle services, working with a wide range of stakeholders and business leaders.The ideal candidate will have 2+ years experience in program or...
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Head Chef
hace 4 días
San José, San José, Costa Rica D.C. Global Talent Inc. A tiempo completoKey Responsibilities:- Collaborate with the Executive Chef on menu planning and execution, ensuring the highest standards of Asian fusion cuisine.- Manage and lead a team of individuals working in the kitchen, fostering a positive and collaborative work environment.- Oversee cold and hot kitchen activities, maintaining excellent food quality, presentation,...
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It Service Delivery Analyst
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completoPurposeThis is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities:- Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.- Onsite support, working closely with...
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Hospitality Department Head
hace 7 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completoJob Description:The Hospitality Department Head will oversee the management of front desk operations, including supervising staff, implementing customer recognition programs, and training staff on credit policies and procedures. This role requires strong leadership and communication skills to ensure effective team collaboration and exceptional guest...
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Technical Service Delivery Director
hace 7 días
San José, San José, Costa Rica Percona A tiempo completoPercona's Director of Managed Services will play a crucial role in driving our growth strategy. This leadership position demands expertise in managing technical teams, fostering exceptional customer experiences, and driving business results. As part of our dynamic team, you'll work closely with Sales, Marketing, and Customer Success to deliver top-tier...
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Solutions Engineer for IT Service Delivery
hace 5 días
San José, San José, Costa Rica Micro Focus A tiempo completo**Job Overview:**We are seeking an experienced Solutions Engineer to join our team in providing technical input and delivery model solutions/recommendations to our Application Management Services. This role will engage in and provide support for transition/transformation efforts, ensuring service delivery compliance to quality standards and committed service...
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Global Learning Delivery Leader
hace 4 semanas
San José, San José, Costa Rica Elev8 A tiempo completoOverview:We are seeking a creative and driven Global Learning Delivery Leader to offer robust and innovative leadership of elev8's program learning delivery services in line with the goals of the company.**Equipping workforces with digital skills to succeed in the future Elev8 is the leading partner for global skilling and transformative education...
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IT Service Delivery Expert
hace 5 días
San José, San José, Costa Rica Microsoft A tiempo completoMICROSOFT'S CUSTOMER EXPERIENCE & SUCCESS ORGANIZATIONAt the heart of Microsoft's Customer Experience & Success (CE&S) organization lies a commitment to delivering exceptional support experiences for its customers. As a Technical Support Engineer in the Customer Service & Support (CSS) team, you will be part of a dynamic group that drives the strategy,...
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Global Service Desk 2023
hace 1 semana
San José, San José, Costa Rica Object Technology Solution A tiempo completo**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...
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Client Service Representative
hace 5 días
San José, San José, Costa Rica Citi A tiempo completoAbout the RoleCiti's Head Teller is an exciting opportunity for individuals to develop their banking skills and provide exceptional customer service. As a key member of our team, you will play a crucial role in delivering day-to-day banking activities and contributing to the branch's success.Key Responsibilities
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Service Delivery Transformation Manager Latam
hace 4 semanas
San José, San José, Costa Rica The Coca-Cola Company A tiempo completo**Temporary position for 12 months****Position Overview**The Service Delivery Manager will collaborate with networked teams across Platform Services and LATAM Business Unit.Support the Service Deliver Lead to orchestrate critical projects to deliver our agenda's objectives.The role will help to:- Standardize and automate Volume reporting and support our new...
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Customer Service Delivery Manager
hace 5 días
San José, San José, Costa Rica Transperfect A tiempo completoAbout UsWe're a global organization with a passion for delivering exceptional service to our clients. As a leading provider of language and content management solutions, we're committed to helping our clients achieve their goals through outstanding support and expertise.The Operations Manager plays a vital role in ensuring the success of our call center,...
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Head of MEET Operations
hace 7 días
San José, San José, Costa Rica Pfizer A tiempo completoJob OverviewPfizer's Head of MEET Operations will lead a team responsible for processing US MEET transactions, ensuring compliance with MAPP policy and systems. The ideal candidate will have strong technical expertise in transaction management, excellent customer service skills, and experience in working with pharmaceutical companies.Key Performance...