Hospitality Department Head

hace 2 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Job Description:

The Hospitality Department Head will oversee the management of front desk operations, including supervising staff, implementing customer recognition programs, and training staff on credit policies and procedures. This role requires strong leadership and communication skills to ensure effective team collaboration and exceptional guest service.

Key Responsibilities:

  • Lead and manage front desk staff
  • Develop and implement departmental strategies to improve guest satisfaction
  • Train staff on company policies and procedures
  • Monitor and analyze departmental performance metrics

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or related field
  • Minimum 3 years experience in hospitality management


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