Technical Service Delivery Director

hace 4 días


San José, San José, Costa Rica Percona A tiempo completo

Percona's Director of Managed Services will play a crucial role in driving our growth strategy. This leadership position demands expertise in managing technical teams, fostering exceptional customer experiences, and driving business results. As part of our dynamic team, you'll work closely with Sales, Marketing, and Customer Success to deliver top-tier services.

Main Responsibilities
  • Service Delivery Excellence:
    • Promote high-quality services that meet customer needs and exceed expectations.
    • Build scalable and cost-effective processes, tools, teams, and services.
    • Develop consistent and repeatable practices that ensure exceptional customer satisfaction.
  • Team Leadership:
    • Lead a global team of expert DBAs responsible for managing critical infrastructure 24/7.
    • Mentor, sponsor, and coach team members to enhance their skills and performance.
  • Strategic Planning:
    • Develop and implement strategic plans that align with Percona's vision and objectives.
    • Monitor and adjust plans to respond to changing market conditions and customer needs.
About Percona

We're a forward-thinking organization dedicated to empowering users through innovative open-source solutions. With our global presence, diverse expertise, and commitment to collaboration, we empower our employees to grow professionally and personally.


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