Technical Service Delivery Director
hace 4 días
Percona's Director of Managed Services will play a crucial role in driving our growth strategy. This leadership position demands expertise in managing technical teams, fostering exceptional customer experiences, and driving business results. As part of our dynamic team, you'll work closely with Sales, Marketing, and Customer Success to deliver top-tier services.
Main Responsibilities- Service Delivery Excellence:
- Promote high-quality services that meet customer needs and exceed expectations.
- Build scalable and cost-effective processes, tools, teams, and services.
- Develop consistent and repeatable practices that ensure exceptional customer satisfaction.
- Team Leadership:
- Lead a global team of expert DBAs responsible for managing critical infrastructure 24/7.
- Mentor, sponsor, and coach team members to enhance their skills and performance.
- Strategic Planning:
- Develop and implement strategic plans that align with Percona's vision and objectives.
- Monitor and adjust plans to respond to changing market conditions and customer needs.
We're a forward-thinking organization dedicated to empowering users through innovative open-source solutions. With our global presence, diverse expertise, and commitment to collaboration, we empower our employees to grow professionally and personally.
-
Service Delivery Director
hace 2 semanas
San José, San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Regional Service Delivery Director
hace 6 días
San José, San José, Costa Rica Ynv Group A tiempo completoWe're looking for a highly skilled Regional/Site Quality Manager to join our team at Ynv Group. As a key member of our organization, you'll play a critical role in promoting and developing our quality system and service delivery standards.In this exciting role, you'll work closely with our Operations team to define quality procedures, drive continuous...
-
Software Delivery Director
hace 6 días
San José, San José, Costa Rica Canonical - Jobs A tiempo completoAbout the RoleWe are seeking a highly skilled Software Delivery Director to lead our APAC team in Sustaining Engineering. As an engineering manager, your primary responsibility will be to ensure that your team members are growing as engineers, making valuable contributions, and having a great experience at Canonical.Key ResponsibilitiesManage and lead a...
-
Delivery Director
hace 1 semana
San José, San José, Costa Rica Prodigious A tiempo completoCompany DescriptionPublicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group.We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive...
-
Delivery Director
hace 2 semanas
San José, San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Delivery & Farming Director - Remote Work
hace 2 semanas
San José, San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Director de Servicio al Cliente
hace 2 días
San José, San José, Costa Rica America Service A tiempo completoDescripción del PuestoA América Service nos encontramos buscando un DIRECTOR DE SERVICIO AL CLIENTE con experiencia en la administración de personal y la gestión de métricas de calidad en call center. El candidato ideal será un profesional capaz de liderar un equipo enfocado en brindar una excelente atención al cliente.Responsabilidades:Administrar a...
-
Service Delivery Specialist
hace 4 días
San José, San José, Costa Rica Softwareone A tiempo completoSoftwareONE is seeking a Service Delivery Specialist to join our Service Excellence team. In this key role, you'll play a crucial part in ensuring the timely execution and completion of operational processes that support projects delivered by our service teams.The ideal candidate will have a strong background in back-office support and financial systems,...
-
Service Delivery Coordinator
hace 20 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoResponsibilitiesThe Workforce Analyst will be responsible for the following tasks:Collaborating with CPA and GCC teams to ensure seamless service delivery.Conducting thorough risk assessments to identify potential issues.Delivering high-quality results in a fast-paced environment.Utilizing advanced Excel skills to analyze and present data.Developing and...
-
IT Security Support Director
hace 6 días
San José, San José, Costa Rica Microsoft A tiempo completoThe IT Security Support Director role at Microsoft requires a seasoned leader with a strong background in cybersecurity and technical support. As a key member of our support organization, you'll be responsible for leading a team of engineers who provide technical support to our customers, ensuring they receive exceptional service.Key Responsibilities:Ensures...
-
Senior Sap Technical Delivery Manager
hace 6 días
San José, San José, Costa Rica Emerson A tiempo completoIf you are a Senior IT Manager looking for an SAP Technical Delivery Manager role and an opportunity to grow, Emerson has an exciting opportunity for youBased in any US location, you will coordinate and oversee the delivery of all technical activities within SAP related to hardware, software, upgrades, security vulnerabilities, and patching.You will be...
-
SAP Technical Delivery Lead
hace 6 días
San José, San José, Costa Rica Emerson A tiempo completoCompany Overview:At Emerson, we are seeking a highly skilled SAP Technical Delivery Manager to join our team. As a key member of our organization, you will play a vital role in ensuring the smooth delivery of technical activities related to SAP hardware, software, upgrades, security vulnerabilities, and patching.Key Responsibilities:- Lead and manage SAP...
-
Technical Service Solutions Specialist
hace 7 días
San José, San José, Costa Rica Micro Focus A tiempo completoJob OverviewWe are seeking a highly skilled Technical Service Solutions Specialist to join our team. As a key member of our Applications Management department, you will be responsible for providing technical input and delivery model solutions/recommendations to support the growth of our business.About the RoleIn this role, you will engage with customers and...
-
Solutions Engineer for IT Service Delivery
hace 2 días
San José, San José, Costa Rica Micro Focus A tiempo completo**Job Overview:**We are seeking an experienced Solutions Engineer to join our team in providing technical input and delivery model solutions/recommendations to our Application Management Services. This role will engage in and provide support for transition/transformation efforts, ensuring service delivery compliance to quality standards and committed service...
-
Service Delivery Specialist
hace 6 días
San José, San José, Costa Rica Softwareone A tiempo completo**Job Description**We are seeking a highly skilled Service Success Manager to join our team. In this role, you will be responsible for delivering exceptional customer experiences by providing proactive support, guidance, and advocacy to our clients. Your primary objective will be to ensure seamless service delivery, aligning SoftwareONE's solutions with...
-
IT Service Delivery Manager
hace 7 días
San José, San José, Costa Rica Micro Focus A tiempo completoJob DescriptionWe are looking for a skilled IT Service Delivery Manager to lead our Applications Management team. As a key member of our organization, you will be responsible for ensuring the delivery of high-quality services to our customers.About the TeamYou will work closely with our global teams to deliver operational processes and policies in your area...
-
IT Service Delivery Expert
hace 2 días
San José, San José, Costa Rica Microsoft A tiempo completoMICROSOFT'S CUSTOMER EXPERIENCE & SUCCESS ORGANIZATIONAt the heart of Microsoft's Customer Experience & Success (CE&S) organization lies a commitment to delivering exceptional support experiences for its customers. As a Technical Support Engineer in the Customer Service & Support (CSS) team, you will be part of a dynamic group that drives the strategy,...
-
Customer Service Delivery Manager
hace 2 días
San José, San José, Costa Rica Transperfect A tiempo completoAbout UsWe're a global organization with a passion for delivering exceptional service to our clients. As a leading provider of language and content management solutions, we're committed to helping our clients achieve their goals through outstanding support and expertise.The Operations Manager plays a vital role in ensuring the success of our call center,...
-
Business Intelligence Service Delivery Manager
hace 7 días
San José, San José, Costa Rica Pfizer A tiempo completoRole OverviewThe Digital Corporate Affairs Client Partner and Colleague Services Team is responsible for delivering high-quality, consistent, and repeatable end-user support experiences to Pfizer colleagues through a multi-channel service support strategy.This team provides leadership in maintaining and delivering a consistent operating environment across...
-
Front End Technology Director
hace 7 días
San José, San José, Costa Rica Critical Mass A tiempo completo**About the Role**Critical Mass is seeking a highly skilled Front End Technology Director to lead our development team. As a key member of our technology leadership, you will be responsible for overseeing the technical direction of our projects.Main Responsibilities:Collaborate with the Technology Director on strategic initiatives and landing pages.Scope...