French and English Customer Support Specialist
hace 1 semana
Job Description:
As a Product Fulfillment Senior agent at Equifax, you will play a pivotal role in assisting with Identity Restoration services. This involves learning about procedures to protect fraud victims and actively contributing to the reestablishment of their credit reports.
Key Responsibilities:
- Respond to the ID Restoration consumer line
- Comply with established metrics and performance expectations
- Analyze consumers' credit files to identify their needs
- Document follow-up actions for partner departments to ensure optimal resolution
Requirements:
- Fluent French language skills (B2 level) for written and spoken communication
- Six months of experience with G-suite programs (Sheets, Docs, Slides, etc.)
- Proficient English language skills (B2 level) for written and spoken communication
Differentiators:
- A strong educational background in French, Business Management, Project Management, Law, or Industrial Engineering
- Certification in process improvement methodologies or relevant experience
- The ability to work under pressure with a strong sense of urgency
- Action-oriented and results-driven approach
- Proven multitasking abilities and capacity to handle diverse responsibilities
- Demonstrated strong interpersonal skills for effective stakeholder management
- Exceptional work ethics and a positive attitude
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