French and English Customer Support Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Job Description:

As a Product Fulfillment Senior agent at Equifax, you will play a pivotal role in assisting with Identity Restoration services. This involves learning about procedures to protect fraud victims and actively contributing to the reestablishment of their credit reports.

Key Responsibilities:

  • Respond to the ID Restoration consumer line
  • Comply with established metrics and performance expectations
  • Analyze consumers' credit files to identify their needs
  • Document follow-up actions for partner departments to ensure optimal resolution

Requirements:

  • Fluent French language skills (B2 level) for written and spoken communication
  • Six months of experience with G-suite programs (Sheets, Docs, Slides, etc.)
  • Proficient English language skills (B2 level) for written and spoken communication

Differentiators:

  • A strong educational background in French, Business Management, Project Management, Law, or Industrial Engineering
  • Certification in process improvement methodologies or relevant experience
  • The ability to work under pressure with a strong sense of urgency
  • Action-oriented and results-driven approach
  • Proven multitasking abilities and capacity to handle diverse responsibilities
  • Demonstrated strong interpersonal skills for effective stakeholder management
  • Exceptional work ethics and a positive attitude


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