Customer Service Expert French Speaker
hace 1 semana
Job Summary
\We are seeking a highly skilled French-speaking customer service representative to join our team at Equifax. The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a fast-paced environment.
\About the Role
\The primary responsibility of this role is to provide exceptional customer service to our external consumers/members via inbound or outbound calls in French. This includes resolving customer inquiries, addressing complaints, and providing information on credit reports, credit scores, and other products and services.
\Key Responsibilities
\- \
- Respond to customer inquiries and resolve issues in a timely and professional manner\
- Provide accurate and concise information on credit reports, credit scores, and other products and services\
- Maintain a high level of product knowledge to effectively address customer queries\
- Work collaboratively with internal teams to resolve customer issues\
- Meet and exceed performance targets, including first call resolution and customer satisfaction rates\
- Continuously improve processes and procedures to enhance customer experience\
- \
Requirements
\To be successful in this role, you will need:
\- \
- French spoken (written and verbal B2 or C1)\
- Minimum A2 English level\
- At least 6 months of experience in sales\
- 1 year of call center experience\
- Minimum 9th Grade High School Diploma\
- \
What We Offer
\In return for your hard work and dedication, we offer a comprehensive compensation and healthcare package, including:
\- \
- Comprehensive salary and benefits package\
- Ongoing training and development opportunities\
- A supportive and collaborative work environment\
- Access to state-of-the-art technology and tools\
- A range of employee wellness programs and initiatives\
- A chance to work with a leading company in the industry\
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