Trilingual Customer Service Specialist With French
hace 3 días
Summary of the position:
- The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty.
The Trilingual Customer Service Specialist should embody the Swarovski Values and Customer Experience vision.- Job Responsibilities:
- Resolve standard queries and complaints by understanding the customer's needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.
- Advise customers on product information including size, color, stock availability and care, as well as available promotions.
- Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
- Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate.
- Typical workload per day might consist of 20 calls, 20 cases plus 10 chats in average however volumes might vary.
- Job requirements:
- Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
- Fluent in English and French speaking and writing C1 of European Framework.
- Comfortable using: Outlook, Microsoft Teams platform, Word, Skype for Business, basic knowledge of excel or similar systems.
- Knowledge of Online business preferred
- Ability to use different systems while assisting a customer.
- Fast learner and understanding of systems and processes.
- Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.
-
Heredia, Costa Rica Swarovski A tiempo completoSummary of the position:The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty.The Trilingual Customer Service Specialist should embody the Swarovski...
-
Trilingual Customer Service
hace 6 días
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Customer Service Trilingual Supervisor
hace 3 días
Heredia, Costa Rica Equifax A tiempo completoOur Customer Service Trilingual Supervisor will provide support to customer calls from the USA. Utilize various methods to validate customer information. Assist in answering inbound calls, including customers, consumers, or trade references. Lead a Team ranging from 10- 20 agents with the responsibility to deliver business KPIs (e.g. SLA, Customer...
-
Trilingual (French/English/Spanish) Customer
hace 6 días
Heredia, Costa Rica Bosch Group A tiempo completo**Company Description**:- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Heredia, Costa Rica Bosch Group A tiempo completo**Company Description****Job Description** Position Summary**The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Provide excellent customer service over the phone to luxury...
-
Customer Support Agent
hace 6 días
Heredia, Costa Rica Dhl A tiempo completoWould you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969.Would you like to be part of a business that connects people across the globe?And the more we connect, the better life on Earth becomes.And we reward and promote...
-
Heredia, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) spoke, based in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together...
-
French Customer Service Representative
hace 6 días
Heredia, Costa Rica Equifax A tiempo completoResponsible for complying with the consumer's requests to deliver quality output, assure on time project completion and superior customer service.Work in a collaborative team environment to achieve these results.**What you'll do**- Provide service to consumers/members on their credit files by updating accounts and personal information, creating...
-
Bcare Canada Customer Service Representative
hace 5 días
Heredia, Costa Rica Equifax A tiempo completo**What you’ll do** - Provide support and education regarding credit information, file interpretations and products. - Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions. - Ensure compliance with company’s procedures and policies. - Work in a team environment and...
-
Customer Service Representative
hace 6 días
Heredia, Costa Rica Straumann Group A tiempo completo**Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...
-
Trilingual Customer Service Representative
hace 6 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.You will address regular and escalated customer service inquiries, complaints and problems via inbound calls and evaluate policies and procedures...
-
Consumption Service Specialist
hace 3 días
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoConsumption Service Specialist (Bilingual French and English)) This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working...
-
Junior Customer Service Specialist
hace 6 días
Heredia, Costa Rica Swarovski A tiempo completoThe key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty.The Junior Customer Service Specialist should embody the Swarovski Values and Customer Experience...
-
Customer Service Agent English
hace 1 día
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
French & English Customer Service Representative
hace 7 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer...
-
French & English Customer Service Representative
hace 5 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Our Global Consumer Care representative will provide support to customer calls from the USA.Utilize various methods to validate customer...
-
French & English Customer Service Representative
hace 5 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Canada Call Center Representative provides service to consumers/members on their credit files by updating accounts, creating investigations,...
-
Customer Support Representative
hace 1 semana
Heredia, Costa Rica CSS Corp A tiempo completo**Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....
-
French & English Customer Service Representative
hace 6 días
Heredia, Costa Rica Equifax A tiempo completoAgents will be responsible for complying with the consumer's requests to deliver quality output, assure on-time project completion, and superior customer service.He/she will work in a collaborative team environment to achieve these results.Some of the objectives of this new role are to deliver Back Office duties and also inbound and outbound...
-
Customer Service Representative
hace 6 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Canada Call Center Representative provides service to consumers/members on their credit files by updating accounts, creating investigations,...