Consumption Service Specialist

hace 3 semanas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Consumption Service Specialist (Bilingual French and English))

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

**_In this role:_**

Consumption Service Specialists partner closely with HPE teams to manage customer project delivery being accountable for the end-to-end success of the GreenLake delivery lifecycles. Their Key focus is to ensure the account's growth management is led to an exceptional customer experience through management of scope, schedule, resources, finances and risks. They are engaged at the end of the transition period of a new logo.

CSSes are called to gain good knowledge of the HPE Portafolio and Business Acumen.

**Basic Qualifications**
- University Diploma.
- Customer service experience.
- Project Management(knowledge in PM)
- ** Intermediate to advanced English and French level (written & conversational) MANDATORY**:

- Basic Excel knowledge (nice to have)
- Ability to develop meaningful relationships, network, rapport and trust in a remote model
- Ability to adapt to process changes.
- Stakeholder management

**Job Description Project Specialist are accountable of**
- Provide direction and guidance to HPE delivery teams throughout GreenLake delivery
- Deliver based on HPE contractual agreements, HPE Service Delivery Guides and/or customer statement of work.
- Manage E2E Change Requests for growth.
- Manage End of Contract/Early termination.
- Actively participate on Monthly customer calls, transition status calls, Ad-hoc escalation meetings, etc.
- Acknowledge/approve monthly invoices (hardware & software)
- Request\manage Purchase Orders for software support (i.e. Micro Focus)
- Formal Handover: Customer / Delivery / Global Solution Center/Steady State Delivery, document lessons learned.
- Ensure all deliverables are completed on time. Brings all cross functional teams together.
- Work as Service Advisor and/or Transition Manager when required.
- Advanced Excel skills
- Formal Project Management studies/certificates
- Career plan includes obtaining Project Management Professional (PMP) certification

costarica

graduates

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTand Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Entry

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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