Sr. Service Delivery Specialist

hace 2 días

Heredia, Costa Rica AlignTech A tiempo completo

**Join a team that is changing millions of lives.**
- Transforming smiles, changing lives_

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

**Ready to join us?**

**About this opportunity**

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a
**Sr. Service Delivery Specialist**. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The
** Sr. Service Delivery Specialist **should perform non-technical project completion using an internal customer perspective, typically from initiation through delivery. Coordinate cross-functional teams through meetings and progress measurement activity, which bring distinct, specific projects to completion both on time and within budget. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.

**In this role, you will**
- Manage stakeholders: generate reports on project progress as well as problems and solutions.
- Implement and manage change when necessary to meet project outputs.
- Report and escalate to senior management as needed.
- Measure project performance using appropriate tools and techniques.
- Define tasks and required resources.
- Allocate project resources.
- Service Portfolio Management for the Customer Success organization
- Ensure Operational SLAs and target KPIs are identified and consistently met
- Identify improvement opportunities and engage other teams to implement solutions
- Act as the main point of contact with the Customer Engagement teams
- Coordinate operational MBRs, QBRs, Executive Summaries and any other communication needed
- Act as the main point of contact for the Commercial team and Customer Engagement when urgent support is required from the Escalation Team
- Any other action required related to the position

**In this role, you’ll need **
- Bachelor’s degree or a master’s degree from a four-year college or university.
- 6-10 years of directly related experience.
- Proficiency in English.
- Fluency in other languages.
- Problem-solving and decision-making skills.
- Proactive, creative and assertive
- Leadership skills.
- Certified Associate in Project Management (CAPM)®.
- Agile.
- SCRUM.
- ITIL.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our
**Applicant Privacy Policies**
***for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement**

LI-DR1

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