Service Delivery Manager

hace 5 meses


Heredia, Costa Rica Hewlett Packard A tiempo completo

**_ Responsibilities: _**
- Owns the customer operational business relationship of mid-size to large domestic accounts.
- Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.
- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Responsible for cost management revenue as part of the achievement of gross margin achievement and supports identifying incremental revenue opportunities
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Leads key business initiatives in support of operational or financial improvement.

**_ Education and Experience Required: _**
- Typically 3 to 5+ years to establish proven track record in directly related business.
- Typically first level university degree or equivalent work experience; advanced degree is a plus.
- An intermediate Excel level is required.

**_ Knowledge and Skills: _**
- Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.
- Moderate knowledge of IT and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
- General technical understanding of products.
- Problem detection and analysis of root cause to implement a corrective action plan. Applies appropriate technical knowledge and processes to resolve business issues.
- Crisis & conflict management.
- Leads teams to achieve results.
- Moderate level of planning, project management and change management skills.
- Good communication skills.
- Influence within same team and level.
- Ability to build & manage strong business relationships with customers and internal teams.

**Impact/Scope**
- Acts as SDM in medium engagements.
- Leads a small to medium size delivery team.
- Works at local or regional level.

**Complexity**
- Supports Single Region (NA)
- Moderate delivery portfolio.
- Standard delivery methodology



  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. - Represents services on product or solution core teams and provides service requirements into product development stages/phases,...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services to creating outcome-based solutions for all our customer categories. Our organization (Customer Support / CSSD-WDS) delivers these services. Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    7+ years of tax, finance or a related analytical field experience - 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience - 6+ years of creating process improvements with automation and analysis experience - 5+ years of directly managing and leading a team of 5+ members experience - 7+ years of finance or a related analytical field...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Delivery Manager

    hace 5 meses


    Heredia, Costa Rica Moody's A tiempo completo

    Role/Responsibilities: - Lead projects which are broad in scope, interdependent, high risk, high impact, have medium to long term implementation time frames and are cross functional. Project teams typically include onshore, offshore, internal, external and lead services resources, which are global in geographic focus - Promotes cross-functional interaction...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    HP Reprovisioning Services Project Manager **Job Description**: We are currently looking for a colleague within our Customer Support and Services Delivery organization, responsible for end-to-end management of the Personal Systems reprovisioning services from the customers’ requirements collection phase up to the design, implementation, testing, delivery...


  • Heredia, Costa Rica Brenntag A tiempo completo

    **SERVICE MANAGEMENT SENIOR SPECIALIST**: Our team in **Heredia** currently has an opening for a **Service Management Senior Specialist** Brenntag Business Services is looking for an experienced Service Delivery Senior Specialist to be part of the Americas Team. **YOUR ROLE & RESPONSIBILITIES**: - Collaborate with Service Manager and other team leaders to...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Technical Delivery Manager** **Responsibilities** - Act as a single point of contact for the customer for all managed service elements in scope - Participate in the customer’s steering group meetings. - Advise on and be part of the customer’s governance for HP. - Gather customers’ requirements, analyze them, and provide feedback. - Effectively...

  • HR Delivery Partner

    hace 5 meses


    Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Delivery Partner is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi. **Responsibilities**: - Ensure proper management for all cases assigned...


  • Heredia, Costa Rica Philip Morris International A tiempo completo

    Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products. PMI’s journey to a smoke-free future is fueled by technology. The total transformation we’re going through means that there are unique IT projects here to match all levels of...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Consumption Service Specialist (Bilingual French and English)) This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working...


  • Heredia, Costa Rica Publicis Global Delivery A tiempo completo

    Job Description Responsible for handling large budgets media campaigns for our Media clients. We have been providing quality Digital and media Mandates across industries and clients in the fields of Search Engine Marketing, Social Media Marketing, Programmatic Campaigns, Online Reputation Management services, and National Video across the globe....


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...


  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    **Knowledge/Education**: - Associates Degree in Computer Science or other technical field is required Advanced English **Job Experience**: - 2-3 years IT support experience required **Skills/Competencies**: - Provide after-hours support when required critical to the business operations - Ability to work effectively in a fast-paced team environment as...

  • Sr Delivery Manager

    hace 5 meses


    Heredia, Costa Rica Moody's A tiempo completo

    **The Role** **Functional Responsibilities**: - Lead the planning, initiation, execution, monitoring, and closure of strategic and operational projects. Including activities such as: defining project scope, setting deadlines, assigning responsibilities, and tracking project performance. - Utilize negotiation and influencing skills to drive project team and...