Empleos actuales relacionados con Service Delivery Manager - Heredia - Hewlett Packard
-
Senior Service Delivery Manager
hace 4 semanas
Heredia, Costa Rica DHL A tiempo completo**Role Title**: Senior Service Delivery Manager** **Business Unit**: IT Services** **Role Purpose**: The Senior Service Delivery Manager is accountable for service delivery of a set of IT services for (a part of) a DP DHL business unit (this role will support DGFF). The incumbent has business knowledge, acts as an interface to ITS for the business partner...
-
Service Delivery Manager
hace 4 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: A Service Delivery Manager (SDM) is a trusted technical advisor to Auxis’ customers providing valuable guidance for operations and optimization of their Finance and Accounting environment through quality Service Delivery. The SDM provides the necessary client liaison support, and daily service delivery, to ensure world class outsourcing...
-
Service Delivery Manager
hace 4 semanas
Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements...
-
Service Delivery Manager
hace 5 días
Heredia, Costa Rica Hewlett Packard A tiempo completo**_ Responsibilities: _** - Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. - Represents services on product or solution core teams and provides service requirements into product development stages/phases,...
-
Service Desk Manager
hace 4 semanas
Heredia, Costa Rica DHL A tiempo completo**Job Description: Service Desk Manager (Service Support) for Service Desk Germany** We are looking for a passionate leader who, in their role as a Service Desk Manager Service Support (SDMS), will be responsible to ensure the standardization and global alignment of the Regional Specialists team with the Global Service Leads. You and your team of Regional...
-
Ledgers Aggregation
hace 6 días
Heredia, Costa Rica Citi A tiempo completoThe Ledgers Aggregation & Integrity - Service Delivery/Finance Acctg Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques,...
-
Pc Services Delivery Project Manager
hace 2 semanas
Heredia, Costa Rica Hewlett Packard A tiempo completo**Our organization**: HP is accelerating on Services to creating outcome-based solutions for all our customer categories. Our organization (Customer Support / CSSD-WDS) delivers these services. Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and...
-
Ledger Aggregation
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completoThe Ledger Aggregation & Integrity Service Delivery Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies...
-
Sr. Service Delivery Specialist
hace 4 semanas
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Service Segment Manager
hace 2 semanas
Heredia, Costa Rica Hewlett Packard A tiempo completoThis role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various...
-
Billing Manager
hace 7 días
Heredia, Costa Rica Moody's Investors Service A tiempo completoThe Customer Billing team is responsible to deliver a high-quality invoicing service to MA customers and provide key business partners with the data needed to develop successful strategies. The function has direct impact s on the organization’s financial results; including cash collection and regulatory/financial reporting. **Role and...
-
Service Delivery Analyst
hace 5 días
Heredia, Costa Rica Citi A tiempo completoThe Service Delivery Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
-
Customer Service Manager
hace 6 días
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...
-
Partner Service Delivery Intern
hace 2 semanas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their...
-
Customer Service Manager
hace 4 semanas
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Customer Service Manager
hace 17 horas
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Project Manager Itil
hace 1 semana
Heredia, Costa Rica NTT Data Services A tiempo completo**Req ID**: 228478 We are currently seeking a Project Manager ITIL to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). - 5-7 Years’ Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards - Run Daily Cadence with Key Stakeholders for updates/progress on...
-
Delivery Manager latam
hace 2 semanas
Heredia, Costa Rica BairesDev A tiempo completoBairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on...
-
Sr. Service Delivery Analyst
hace 2 semanas
Heredia, Costa Rica Stryker A tiempo completo**Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Effective...
-
Service Cordinator
hace 5 días
Heredia, Costa Rica Kyndryl A tiempo completo562579BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...
Service Delivery Manager
hace 4 semanas
**_ Responsibilities: _**
- Owns the customer operational business relationship of mid-size to large domestic accounts.
- Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.
- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Responsible for cost management revenue as part of the achievement of gross margin achievement and supports identifying incremental revenue opportunities
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Leads key business initiatives in support of operational or financial improvement.
**_ Education and Experience Required: _**
- Typically 3 to 5+ years to establish proven track record in directly related business.
- Typically first level university degree or equivalent work experience; advanced degree is a plus.
- An intermediate Excel level is required.
**_ Knowledge and Skills: _**
- Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.
- Moderate knowledge of IT and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
- General technical understanding of products.
- Problem detection and analysis of root cause to implement a corrective action plan. Applies appropriate technical knowledge and processes to resolve business issues.
- Crisis & conflict management.
- Leads teams to achieve results.
- Moderate level of planning, project management and change management skills.
- Good communication skills.
- Influence within same team and level.
- Ability to build & manage strong business relationships with customers and internal teams.
**Impact/Scope**
- Acts as SDM in medium engagements.
- Leads a small to medium size delivery team.
- Works at local or regional level.
**Complexity**
- Supports Single Region (NA)
- Moderate delivery portfolio.
- Standard delivery methodology
