Customer Service Ambassador
hace 7 días
Company Overview
Swarovski is a global leader in the luxury crystal and jewelry industry.
Job Description
We are seeking a highly skilled Junior Customer Service Specialist to join our team. The key purpose of this role is to deliver exceptional, seamless customer experience by listening to their needs, responding and solving inquiries efficiently according to guidelines & legislation, ultimately achieving customer loyalty.
The ideal candidate will embody the Swarovski Values and Customer Experience vision. Job Responsibilities:
- Resolve standard queries and complaints by understanding the customer's needs, identifying the cause, selecting and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.
- Advise customers on product information including size, color, stock availability and care, as well as available promotions.
- Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
Required Skills and Qualifications
To be successful in this role, you will need:
- Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
- Fluent in English and French speaking and writing C1 of European Framework.
- Comfortable using: Outlook, Microsoft Teams platform, Word, Skype for Business, basic knowledge of excel or similar systems.
- Knowledge of Online business preferred.
- Ability to use different systems while assisting a customer.
- Fast learner and understanding of systems and processes.
- Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.
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