Learning and Development Program Manager

hace 18 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About Amzn Support Srvcs Costa Rica

Amzn Support Srvcs Costa Rica is a leading provider of learning and development solutions for Finance professionals. Our company is dedicated to helping employees grow and succeed in their careers.

Job Description

We are seeking a highly skilled Learning and Development Program Manager to join our team. As a key member of our L&D team, you will be responsible for managing the development and delivery of training initiatives, collaborating with internal and external stakeholders, and evaluating the effectiveness of our programs.

A day in the life of a Learning and Development Program Manager consists of:

  • Managing the development and delivery of training initiatives
  • Collaborating with internal and external stakeholders, including finance analysts, finance managers, technical business intelligence engineers, program and product managers, and directors
  • Developing reports for leaders and providing insights on training effectiveness
  • Researching opportunities across Amazon to bring to Amzn Support Srvcs Costa Rica
  • Evaluating past programs and brainstorming ways to continuously improve the experience for our stakeholders
Required Skills and Qualifications

To be successful in this role, you will need:

  • 3+ years of experience in Learning and Development (e.g., supporting or leading learning programs, storyboarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success)
  • Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous)
  • Self-starter capable of taking initiative and working with minimal direction
  • Experience working with cross-functional teams in a global environment
  • Technical aptitude to quickly learn new technologies and develop various learning solutions
  • Knowledge of finance processes within large organizations (e.g., transaction reconciliation, GAAP, AR, AP, Payroll, etc.)
  • Experience in employee career growth and development
  • Excellent communication skills (verbal and written) for a diverse, global population; including experience and comfort speaking to large groups
  • Technical skills: Articulate Storyline 3, HTML, Excel, data visualization
  • Amazon-specific experience: Wiki page development, writing the Amazon way, Amazon's Finance and Accounting operations
Benefits

As an employee of Amzn Support Srvcs Costa Rica, you can expect:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive work environment
  • Ongoing training and professional development opportunities
About the Role

This role can sit in Northern Virginia; Hyderabad, India; or San Jose, Costa Rica. You will report to the Career Growth and Development (CGD) Sr. Manager and work closely with the FOAA L&D Sr. Program Manager.



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