Global Learning Program Manager
hace 18 horas
Amzn Support Srvcs Costa Rica is experiencing dramatic growth, with Seller Support generating over 40% of Amazon revenues and driving increased product selection for customers. As a Global Learning Program Manager, you will play a crucial role in developing an effective training strategy to support the needs of our Seller Support Associates at our Costa Rica site.
The ideal candidate will have 5+ years of experience as a people manager or team lead, with a proven track record of delivering training programs that drive results. You will be responsible for coordinating, executing, and implementing all learning programs used to train new hire and existing Seller Support Associates. This includes managing trainers, tracking delivery through the LMS, and maintaining performance metrics reporting.
You will partner closely with the NA Regional Learning and Performance Manager (RLPM) to ensure the delivery of needed learning interventions and develop an active partnership with senior leaders across the regional organization. Additionally, you will consult with Capacity Planning, Workflow Management, and Site Leaders to determine specific training requirements and provide resources to meet the workforce training needs of the business.
Key Responsibilities:
- Support the planning, scheduling, and coordination of all required Associate training
- Manage, coach, assess, and develop site trainers and coordinate their work
- Partner with RLPM to develop and certify trainers and SMEs
- Provide reports and statistics on Specialty, Site, and OU-specific training performance against goals
- Partner with RLPM to identify appropriate training curricula for strategic training initiatives
- Team with RLPM to drive Global Academy strategy, infrastructure, best practices, and continuous improvement
- Ensure complete, accurate, and timely data collection and communication by trainers
- Administer the LMS for the site
- Deploy, project manage, and program manage instructional development activities to support Associate performance levels ongoing
- D deliver training as needed to support initiatives - up to 20%
- Partner with Site Leadership in interim and final evaluation of learner outcomes and performance to determine next steps
- Lead by example, modeling Amazon's leadership principles
- International Travel required - up to 10%
Requirements:
- Successful experience managing a team in a multinational organization
- Experience in contact center management or training
- CPLP or other learning/training certification
About Us:
At Amzn Support Srvcs Costa Rica, we are committed to providing exceptional customer service and support to our customers. We are seeking a talented and motivated individual to join our team as a Global Learning Program Manager. If you are passionate about training and development, have a strong background in program management, and are looking for a challenging and rewarding opportunity, please apply today
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