Employment Verification Representative

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Employment Verification Representative

We are seeking a highly skilled Employment Verification Representative to join our team at Experian. As an essential member of our customer service team, you will be responsible for providing exceptional support to our clients and their employees.

The successful candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a strong commitment to maintaining the highest level of data security and confidentiality.

In this role, you will be interacting with various stakeholders, including employer clients, verifiers, and current and former employees. Your primary responsibility will be to provide accurate and timely information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.

You will also play a crucial role in shaping the future of employer services for Human Resources compliance and outsourcing, helping to drive market penetration of new and existing product lines in this space.

This is an exciting opportunity for a talented individual who is passionate about delivering exceptional customer service and is committed to making a positive impact on our clients' businesses.

Key Responsibilities:

  • Adhere to stringent data security policies and processes
  • Respond promptly to user inquiries
  • Handle and resolve user questions
  • Obtain and evaluate all relevant information to handle and resolve user inquiries
  • Authenticate and upload user authorization forms
  • Process verification requests and forms
  • Direct requests and unresolved issues to the designated resource
  • Manage user accounts
  • Keep records of user interactions and transactions

Requirements:

  • High school diploma or equivalent required
  • At least 2 years of experience in customer support roles, preferably in HR
  • Knowledge of customer service principles and practices
  • Knowledge of administrative procedures
  • Product knowledge

Benefits:

  • Competitive salary: $45,000 - $65,000 per year
  • Medical, life, and dental insurance
  • 401(k) retirement plan
  • Flexible work arrangements
  • Ongoing training and development opportunities

About Us:

Experian is the world's leading global information services company, empowering consumers and businesses to manage their data with confidence. We help individuals take financial control, businesses make smarter decisions, and organizations prevent identity fraud and crime.

We are proud to be recognized as one of the 100 Best Companies to Work for by FORTUNE magazine and a Great Place To Work (GPTW) certified organization.

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