Employee Relations Partner
hace 2 meses
We are seeking a skilled Employee Relations Representative to join our team. In this role, you will provide operational support across the Employee Relations team, serve as a first point of contact for managers regarding performance concerns, and maintain and update internal Employee Relations Case Management (ERCM) tracker.
About the RoleThe successful candidate will have 2+ years of direct client-facing experience in a Human Resources role, with experience with performance management/improvement and/or coaching managers through complex matters being highly desirable. They will be able to adjust their communication style to support and influence leaders and employees at various levels of the organization.
Main Responsibilities- Administer and maintain internal ERCM, creating cases and providing thorough and accurate notes on case details.
- Serve as an initial point of contact for managers regarding performance concerns, providing resources and training materials to help inform managers and employees.
- Collaborate with cross-functional partners to create content for training modules and schedule manager enablement sessions.
- Partner with Global Employment Law team to provide HR policy, process, and program coaching to employees and managers.
- Play an active role in standardizing processes for the Employee Relations team by utilizing ServiceNow platform and exploring Gen AI capabilities.
- Excellent interpersonal, communication, empathy, and active listening skills.
- Commitment to valuing diversity and contributing to an equitable and inclusive working environment.
- Experience with an HR ticketing system, ServiceNow platform expertise highly desired.
- Strong learning agility and ability to manage own time and workload.
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