Global Employment Verification Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Employment Verification Representative Role

We are seeking a skilled Employment Verification Representative to join our team at Experian. As a key member of our HR compliance and outsourcing department, you will play a crucial role in providing exceptional customer service and support to our clients.

About the Job:

In this exciting opportunity, you will interact with users (e.g., employer clients, verifiers, employer client's current and former employees) to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.

You will be responsible for shaping a new business at Experian and driving market penetration of new and existing product lines in this space.

Key Responsibilities Include:

  • Providing responsive and knowledgeable customer support via phone, email, and chat.
  • Authenticating and uploading user authorization forms.
  • Processing verification requests and forms.
  • Managing user accounts and maintaining accurate records of interactions and transactions.
  • Collaborating with internal departments to resolve complex issues.
  • Staying up-to-date on product knowledge and industry trends.

Requirements:

To succeed in this role, you should have:

  • A high school diploma or equivalent.
  • At least 2 years of experience in customer support roles, preferably in HR.
  • Knowledge of customer service principles and practices.
  • Knowledge of administrative procedures.
  • Product knowledge.

What We Offer:

We offer a competitive salary range of $55,000 - $65,000 per year, depending on location and experience. In addition, we provide a comprehensive benefits package, including medical, life, and dental insurance, as well as opportunities for career growth and professional development.

About Experian:

Experian is a global information services company that empowers consumers and businesses to manage their data with confidence. With over 22,000 employees operating across 44 countries, we help individuals take financial control, businesses make smarter decisions, and organizations prevent identity fraud and crime.

Join us in shaping the future of employment verification and making a difference in people's lives.



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