Customer Success Advocate

hace 10 horas


San José, San José, Costa Rica Bma Group A tiempo completo

Job Overview

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At Bma Group, we are committed to delivering exceptional customer experiences that drive long-term relationships and business growth. As a key member of our team, the Customer Success Specialist will play a vital role in ensuring our clients achieve their full potential through tailored support and guidance.

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Key Responsibilities

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  • Act as primary point of contact for customers, providing timely and effective responses to inquiries and concerns">
  • Drive client adoption and engagement through proactive communication, training, and coaching">
  • Analyze customer data to identify opportunities for growth and improvement, developing actionable plans to address these areas">
  • Collaborate with cross-functional teams to ensure seamless delivery of services and resolution of customer issues">
  • Provide regular updates and insights to stakeholders on customer progress and satisfaction levels">
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Requirements and Qualifications

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To succeed in this role, you will require:

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  • 1-3 years of relevant experience in a similar field, preferably in customer-facing or account management roles">
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment">
  • Strong analytical and interpretive skills, with the ability to extract insights from data and develop meaningful recommendations">
  • Basic computer literacy, with proficiency in Microsoft Office Suite and other productivity tools">
  • Ability to work independently and collaboratively as part of a dynamic team">
  • High School Diploma or equivalent required; Bachelor's degree preferred">
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Working Conditions

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This is a full-time position requiring a flexible schedule and willingness to adapt to changing priorities and deadlines.

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Benefits

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As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

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How to Apply

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If you are a motivated and results-driven individual who shares our passion for delivering exceptional customer experiences, please submit your application today



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