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Technical Account Manager

hace 1 mes

San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS) in Costa Rica. As a Technical Account Manager, you will be responsible for providing exceptional support to our enterprise customers, helping them to achieve the best value and service from AWS.

Key Responsibilities
  • Provide technical support to resolve inquiries from enterprise customers regarding AWS services or cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
About the Team

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. We partner with a global list of customers that are building mission-critical applications on top of AWS services.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • Diverse experiences
  • Work-life balance
  • Inclusive team culture
  • Mentorship and career growth
Requirements
  • 2+ years of hands-on experience with operational parameters and troubleshooting for one of the following: infrastructure, systems administration, networking, DevOps, compute, storage, database, big data and analytics, application-level services, serverless, or applications development in a distributed systems environment.
  • Bachelor's degree in computer science, engineering, math, or related discipline required, or equivalent work experience or 4+ years.
  • Able to communicate effectively in English, within technical and business settings.
  • Portuguese language proficiency (written and spoken).
Preferred Qualifications
  • Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, big data/Hadoop/Spark, operations management, or service-oriented architecture.
  • External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services and/or other offerings.