Technical Support Engineering Manager

hace 3 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, we're committed to delivering exceptional customer experiences. As a Technical Support Engineering Manager, you'll play a critical role in leading a team of Support Engineers who resolve complex technical issues for our customers. Your expertise will enable you to manage customer relationships, drive product improvement, and accelerate your career growth.

Key Responsibilities:

  • Ensure customers receive timely updates on issue status and manage relationships effectively.
  • Track resolution speed and identify roadblocks to issue resolution.
  • Collaborate with internal stakeholders to prioritize global-level issues and resolve complex problems.
  • Analyze group readiness strategy, execute readiness plans, and communicate customer feedback to stakeholders.

Requirements:

  • Bachelor's Degree in Computer Science, IT, or related field, and 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience.
  • Fluency in English and ability to meet Microsoft's security screening requirements.

Additional Qualifications:

  • Microsoft Technology Certifications.

At Microsoft, we're dedicated to empowering every person and organization on the planet to achieve more. We foster a culture of inclusion, respect, and accountability, where everyone can thrive and grow.



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