Account Manager

hace 3 semanas

San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

**About the Role - Account Management**:

As an Account Manager at Amazon Support Services Costa Rica Srl - B20, you will have the opportunity to shape and execute a plan for onboarding new vendors for Amazon Mexico at 1P division.

You will provide professional support to vendors in the operational aspects of their business with Amazon, conducting root cause analysis of issues and identifying opportunities that impact the vendor's progress.

Please note that you will be expected to specifically work on transactional but essential activities and have a hands-on approach.

Key Responsibilities:

  • Identifying relevant points of contact (POCs) for the approved brands, as designated by leadership, to present the program to become a 1P vendor at Amazon.
  • Following the guidelines established by Amazon Mexico, present the vendors with the conditions under which the commercial relationship will operate.
  • Addressing inquiries and technical issues during the onboarding process for brands/vendors, including but not limited to activities such as brand registry, catalog creation, setting up logistic accounts, and managing invoicing.
  • Ensure that the ASINs that have been identified as HS are added to the catalogs of the vendors they are onboarding, to meet the team's annual goal.
  • Informs the vendor of all the complementary programs and services that Amazon Mexico offers so that the vendors have an optimal operation. Programs include but are not limited to S&S (subscribe and save), B2R (Born to Run), AB (Amazon Business), etc.

About the Team:

Inclusive team culture: At Amazon, we embrace our differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Requirements:

  • Experience analyzing key open issues and resolution metrics for each of the managed accounts.
  • Experience in relationship management within technology, start-ups, or SaaS Platforms.

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