Human Resources Service Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Company Overview

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Auxis is a dynamic organization that values excellence and innovation. Our team is dedicated to delivering exceptional service and support to our clients, and we're looking for talented individuals like you to join us in this mission.

Job Description

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We are seeking an experienced Hr Services Specialist to join our Global HR Services team. In this role, you will be responsible for providing superior customer service to our clients, assisting with complicated tasks, and escalating issues to leadership as needed.

Responsibilities:

  • Maintain a professional manner at all times
  • Provide excellent customer service to clients regarding payroll, policy, compliance, and other HR inquiries
  • Assist global HR Service partners with complex tasks and provide knowledge transfer where possible
  • Serve as an escalation point of contact for global HR Service partners working to resolve portal navigation and HR/Payroll policies and procedure issues
  • Field specialized inquiries within the Global, HR Services team based on service level agreement
  • May seek guidance or transfer for more complex and/or confidential inquiries
  • Ensure information is complete, accurate, and approved by leadership
  • Perform intake, sort, track, and distribute electronic documents received and other duties as assigned
  • Identify common problems and escalate them to leadership, along with possible suggestions for improvement, where possible
  • Obtain and share associate feedback with leadership to ensure services continually improve
  • Respect associate confidentiality always
  • Assist with transactions and other responsibilities as assigned according to proper procedure, policy, and direction
  • Participate in audits to uncover opportunities for training peer global HR Service partners and enhancing the knowledgebase
  • Participate in audits in support of driving compliance and accountability
  • Assist leadership with establishing and improving upon defined HR procedures and processing methods to meet production and performance goals efficiently and accurately
  • Assist with monitoring and evaluating HR transaction workflow

Required Skills and Qualifications

  • Education Level: High School or GED
  • 6 months of experience in shared services
  • English Language proficiency of B2+
  • Computer skills and experience
  • Demonstrated verbal and written communication skills
  • Experience with case management tools, managing Chat, and Microsoft Outlook


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