Group Travel Director
hace 2 días
Established in 1990, Europe Express provides high-quality, customized group travel to Europe for its North American clients.
The company serves both private groups and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.
YMT is an industry-leading guided tour specialist for North American travelers.
Since 1967, the company has offered affordable land, cruise, and river cruise tours to popular destinations worldwide.
Summary
This role offers a fantastic opportunity to join a growing B2B travel brand.
As a key member of the sales team, you will be responsible for both sales and execution of our fully customized group travel itineraries to Europe.
The successful candidate will report directly to the COO of Europe Express and be accountable for delivering revenue and margin targets as well as executing booked trips.
Key Responsibilities
- Develop and deliver a comprehensive sales plan to achieve divisional revenue targets.
- Own and refine the Europe Express Groups sales strategy to ensure business competitiveness and growth orientation.
- Create annual, quarterly, and monthly sales plans that drive lead-to-booking conversion targets.
- Motivate and lead the sales team, including direct line management of the Group Sales Manager.
- Build a high-performance team with strong performance management and high-quality hiring practices.
Execution of Booked Trips
- Ensure alignment between sales and execution teams to deliver trips that exceed client expectations and stay within budgeted costs.
- Motivate and lead the operations (execution) team, including direct line management of the Group Operations Manager.
- Lead process improvement initiatives within the sales and execution teams to increase efficiency.
Building Strong Relationships
Collaborate effectively with other functions, including marketing, product, finance, and people, to drive organizational effectiveness and improvement.
Work closely with Finance and Commercial to agree on selling prices and analyze margins.
Key Performance Indicators
- Budgeted revenue and margin targets.
- Lead-to-booking conversion target.
- Sales efficiency (delivering sales targets within budgets).
- Operational efficiency (executing trips within budgets).
- Post-booking Net Promoter Score (NPS).
- Team engagement.
Requirements
To succeed in this role, you must have:
- A proven track record of successfully managing sales teams and delivering excellent results.
- A strong commercial and operational focus.
- The ability to think strategically and tactically.
- Excellent collaboration and relationship-building skills, both internally and externally.
- High emotional intelligence, inspiring trust, loyalty, and respect.
What We Offer
- Competitive base salary.
- Comprehensive health benefits.
- Paid time off.
- Travel benefits.
- An employee assistance program.
We believe that people are happier and perform best when they can be their authentic selves. Our goal is to cultivate a diverse, equitable, and inclusive environment where everyone can flourish.
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