Executive Director of Operations
hace 12 horas
**WNS Denali: A Global Leader in Business Process Management**
We are a global organization that combines operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
Our team is passionate about delivering high-quality services to our clients. As an Executive Director of Operations, you will play a crucial role in leading our delivery team from a process, quality, and performance perspective.
**Key Responsibilities:**
- Manage and develop a team of professionals to ensure exceptional service delivery.
- Farm new business opportunities to drive growth and revenue.
- Deliver sold scope and performance to meet client expectations.
- Assist delivery leaders in setting up and managing the central project queue, assigning projects to team members.
- Collaborate with clients to roll out procurement programs, including change management, communication strategy, and business process improvement initiatives.
- Serve as the first point of escalation for the team and client, resolving operational issues and ensuring successful client engagement execution per contract requirements.
**Requirements:**
- Mastery of client-specific processes, terminology, and systems.
- Strong consultative skills, including change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programs.
- Excellent written and verbal communication skills, negotiation skills, and project management skills.
- A strong leader and team player with solid decision-making ability and problem-solving skills.
- Ability to manage multiple projects and initiatives simultaneously, with a strong business acumen and P&L experience on a program level.
**Why Choose WNS Denali?:**
We offer a dynamic work environment, opportunities for professional growth and development, and a chance to be part of a global organization that makes a meaningful impact in the lives of our clients and communities.
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