Customer Support Specialist
hace 1 día
We are the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers. Our goal is to help them capture more value with every transaction.
As a truly global company with employees in over 20 countries, we are passionate about diversity and inclusion. We seek and celebrate people from different backgrounds, lifestyles, and unique points of view.
Salary and BenefitsThe estimated monthly gross salary for this role is $5500 - $6500, depending on experience and qualifications. In addition to a competitive base salary, you will have the opportunity to earn an annual bonus based on your performance.
Our benefits package includes generous insurance coverage, paid holidays and time-off, and paid volunteering opportunities. We also offer great career growth and development opportunities in a global organization.
Job DescriptionAs a Customer Support Specialist at Convera, you will be responsible for facilitating a positive journey for clients through the efficient and timely handling of pre and post-transaction queries.
You will work closely with sales teams to identify opportunities to refer clients to additional products and services, ensuring that client needs are met and revenue is increased.
Key responsibilities include:
- Maintaining accurate Salesforce records
- Ensuring client requests are handled on time and with accuracy
- Participating in team initiatives as needed
- Identifying areas of improvement and implementing changes
To succeed in this role, you will need excellent written and verbal communication skills in English, as well as proficiency in office productivity tools such as MS Office and Salesforce.
You should have the ability to navigate a computerized data entry system, handle objections and complaints, and work under pressure to meet deadlines.
A strong team player with a high degree of self-motivation and attention to detail is essential for this role.
BenefitsIn addition to a competitive salary and benefits package, you will have the opportunity to work in a dynamic and innovative environment with a global reach.
Convera offers a hybrid mode of working, with two days spent in the office and three days worked remotely. The shift for this role is 10:00am-7:00pm, Monday to Friday.
-
Customer Support Specialist
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completo**Job Summary**We are seeking a skilled Customer Support Specialist to provide exceptional customer service to our clients.**Responsibilities**Provide timely and accurate information to customers regarding pricing, availability, and delivery.Assist customers with order placement, maintenance, and inquiries.Support customers with basic shipping issues,...
-
Customer Support Specialist
hace 2 meses
San José, San José, Costa Rica Wns Global Services A tiempo completoAt WNS Global Services, we are seeking a highly skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service by answering and processing inbound calls to the Service Desk.Key Responsibilities:Answer and process inbound calls to the Service Desk in a timely and professional manner.Provide...
-
Virtual Customer Support Specialist
hace 1 día
San José, San José, Costa Rica June Homes A tiempo completoWe are seeking a highly motivated and skilled Virtual Customer Support Specialist to join our team at June Homes. This role involves working remotely in the real estate and hospitality industry, providing exceptional customer support to our clients.The offered salary for this position is $800 per month, with opportunities for additional monthly incentives...
-
Sales Representative
hace 2 semanas
San José, San José, Costa Rica E2E Technology Solutions A tiempo completoJob DescriptionE2E Technology Solutions is seeking a highly motivated and experienced Sales Representative - Customer Support Specialist to join our team. This role requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.About the JobThe Sales Representative - Customer Support Specialist...
-
Customer Support Specialist
hace 6 días
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist for the ANZ region. This role will play a key part in delivering exceptional customer experiences, resolving queries efficiently, and providing proactive support to clients.
-
Customer Support Liaison Specialist
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completoThe Customer Support Liaison Specialist role at Emerson is an exciting opportunity for individuals who excel in customer-centric environments. This position requires strong communication and analytical skills to provide seamless support to customers.Job Summary:This specialist will work closely with various stakeholders, including internal teams and external...
-
Customer Service Support Specialist
hace 4 días
San José, San José, Costa Rica Infotree Global A tiempo completoAbout Infotree GlobalWe are a dynamic organization seeking highly skilled professionals to join our team. Our company values exceptional customer service and is committed to delivering outstanding results.Salary InformationThe successful candidate can expect a competitive salary of $60,000 - $72,000 per year, commensurate with experience and...
-
Customer Service Support Specialist
hace 2 semanas
San José, San José, Costa Rica Oracle A tiempo completoAbout the Role:Oracle is seeking a skilled Customer Service Support Specialist to join our team. This fast-paced role requires exceptional communication skills, technical knowledge, and attention to detail.Main Responsibilities:Provide post-sales support and solutions to Oracle customers via phone, email, and electronic meansFacilitate customer relationships...
-
Customer Support Specialist
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completoJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Emerson. As a key member of our Global Service Center, you will be responsible for providing technical support to customers and internal engineers.
-
Customer Service Support Specialist
hace 4 días
San José, San José, Costa Rica Infotree Global A tiempo completoWe are looking for highly skilled Customer Service Support Specialists to join our team at Infotree Global. This role is perfect for individuals who possess excellent communication skills and a strong passion for delivering exceptional customer experiences.**Job Summary:**As a Customer Service Support Specialist, you will be responsible for providing...
-
Customer Support Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at Microsoft. As a key member of our organization, you will be responsible for delivering exceptional customer support and ensuring the highest level of satisfaction.About the RoleIn this role, you will work closely with customers to troubleshoot and resolve complex...
-
Customer Operations Support Specialist
hace 3 meses
San José, San José, Costa Rica Exodus A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...
-
Global Customer Support Specialist
hace 2 días
San José, San José, Costa Rica World Fuel Services A tiempo completoAbout World Fuel ServicesWe are industry leaders due to the innumerable talents of our professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance culture is what allows us to drive sustained growth.The RoleA Global...
-
Customer Support Expert
hace 14 horas
San José, San José, Costa Rica Scalelab Inc A tiempo completoJob OverviewWe are seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team at Scalelab Inc.
-
Customer Support Specialist
hace 2 meses
San José, San José, Costa Rica Wns Global Services A tiempo completoAbout Wns Global ServicesWe are a global Business Process Management leader offering business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.Our ServicesBanking and Financial ServicesConsulting and Professional ServicesHealthcareInsuranceManufacturingRetail and Consumer Packaged...
-
Customer Support Specialist
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team in delivering exceptional technical solutions to our customers. This is a fantastic opportunity to work with a talented group of professionals and contribute to the success of our organization.Key ResponsibilitiesProvide timely and effective technical support to customers,...
-
Customer Experience and Support Solutions Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoUnlock the potential of customer support with Microsoft Corporation.Job OverviewWe are seeking a highly skilled Customer Experience and Support Solutions Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences by providing timely technical expertise to address business-critical challenges and...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAbout MicrosoftAt Microsoft, we believe in empowering every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is responsible for delivering a seamless support experience that builds trust and confidence for our customers worldwide.We are looking for a Technical Support Specialist - Customer Success...
-
Technical Support Specialist
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...
-
Customer Support Specialist Lead
hace 2 meses
San José, San José, Costa Rica Convera A tiempo completoKey ResponsibilitiesThe role of Customer Support Specialist at Convera involves facilitating a positive journey for clients through efficient and timely handling of pre- and post-transaction queries, driving client satisfaction and retention.This position requires someone to cover the NZ region, with roster timing including Auckland Time and Costa Rica Time....