Support Engineer
hace 6 días
Support Team Overview
Our Support Teams operate 24/7, ensuring that our customers receive continuous assistance and support. We are looking for a talented Technical Support Engineer to join our team and contribute to delivering exceptional customer experiences.
Key Accountabilities
- Provide expert technical support for Omilia products and applications
- Troubleshoot and resolve complex technical cases using knowledge, best practices, and tools
- Collaborate closely with internal teams to troubleshoot issues and communicate new features
- Contribute to the creation and maintenance of Knowledge Base articles to assist customers and partners
Requirements
To succeed in this role, you should have:
- Bachelor's Degree in Computer Science or related field (or equivalent experience)
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills in English
- Basic experience with case management and bug tracking platforms, such as Salesforce or Jira
What We Offer
We offer a competitive salary, long-term employment with working days' vacation, professional growth opportunities, and the chance to work with cutting-edge technology products that make a global impact in the service industry.
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