Mobility Technical Support Specialist

hace 3 días


San José, San José, Costa Rica Equifax A tiempo completo

At Equifax, we empower individuals to achieve their true potential by fostering a collaborative environment that encourages innovation and skill development.

This role is part of our efforts to deliver exceptional service to our customers. The successful candidate will be responsible for providing remote technical support/troubleshooting services related to the ordering of mobile devices.

Key Responsibilities:

  • Ordering phones and collaborating with internal customers on questions or issues with those orders
  • Providing technical support/troubleshooting with Apple and Android devices enrolled in Google MDM
  • Collaborating with other internal technical support teams and mobile carriers

Requirements:

  • Fluent English skills (B2/C1)
  • 1 Year experience working with Apple and Android mobile devices
  • 1+ Year experience working remotely as a troubleshooter
  • 1+ Year experience in customer-facing roles

Desirable Skills:

  • Experience working with US cell phone carriers such as AT&T and Verizon
  • Knowledge of Google Device Policy or related brands for smart device management
  • Understanding of US cell phone carrier service plans
  • Ability to connect peripheral devices to mobile devices, such as Bluetooth audio devices
  • Demonstrated interest and aptitude in technology, analytical analysis, and problem-solving

We offer a comprehensive compensation package, including healthcare benefits, on-site medical facilities, life insurance, gym facilities, collaborative workspaces, free transportation, and parking, subsidized cafeteria, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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