Technical Support Specialist for Microsoft 365
hace 17 horas
Company Overview
Intel is at the forefront of an exciting transformation, aiming to create and extend computing technology to connect and enrich the lives of every person on Earth. As a leader in this movement, Intel seeks talented individuals to join its team and shape the future.
Job Description
This technical role will collaborate with End User Collaboration partners to deliver Microsoft 365 technologies that meet Intel's needs for cost-effectiveness, timeliness, and quality. As the Office Productivity Software Student, under the supervision of a Senior Specialist, you will be responsible for:
- Solving Microsoft 365 incidents and tasks, identifying root causes, and driving closure as needed. For instance, supporting installation, configuration, and troubleshooting of Microsoft Office 365 on various platforms.
- Accurately documenting work performed through the ticketing system, including details and outcomes.
- Working comfortably in an Agile Framework.
- Applying problem-solving and analytical skills.
- Being customer-obsessed.
Required Skills and Qualifications
To be initially considered for this position, applicants must possess the following minimum qualifications:
- Pursuing a Bachelor's, Licenciatura, or Master's degree in Computer Engineering, Computer Science, or related fields from an accredited institution of higher education.
- Able to devote a minimum of 23 work-hours per week to this position.
- Must commit to staying at least 1 year as an active student.
- Intermediate to Advanced English (written/verbal) proficiency.
Preferred Qualifications
The ideal candidate will have knowledge in:
- Microsoft Office suite installation and troubleshooting.
- Microsoft Windows environment configuration.
- Data analysis knowledge, including running reports in Power BI, Excel pivots, and indicators.
- Familiarity with Microsoft Office 365 online apps such as Yammer, Delve, Flow, Planner, Exchange Online, PowerApps, OneDrive for Business, SharePoint Online, and Teams.
Benefits
This role offers our hybrid work model, allowing employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances, the work model may change to accommodate business needs.
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