Dispute Resolution Specialist

hace 3 días


San José, San José, Costa Rica World Fuel Services A tiempo completo

At World Fuel Services, our employees are the driving force behind our global success. Our team of approximately 5,000 professionals is comprised of individuals from diverse backgrounds who thrive in an entrepreneurial and culturally-rich environment. We value innovative thinking, collaboration, and efficient execution, which enables us to drive sustained growth.

This position performs end-to-end root cause analysis on claims submitted by the Collections Team to identify and implement solutions for existing and potential issues impacting invoicing accuracy. The successful candidate will process both credits and rebills to correct incorrect invoices generated when disputes are deemed valid. Additionally, this person will provide feedback and supporting documentation to Collectors/Sales teams justifying reasons for no corrections being produced.

The outcome of this role serves as a key decision-making instrument for Management to enhance current processes and/or address system issues.



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