Dispute Resolution Associate Manager
hace 5 días
The successful candidate will have a strong background in customer support and dispute resolution, with experience working in a fast-paced environment. As an Arbitration Success Expert, you will be responsible for managing relationships with clients, merchants, and customers, and ensuring that their needs are met in a timely and professional manner.
Key Skills and Qualifications- Minimum two years of customer support experience with heavy inbound call volume
- Motivated and enthusiastic with a desire to be in Customer Success
- Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders
- Ability to skillfully manage challenging customer situations
- Coachable with ability to improve performance based on feedback
- Proficient with Outlook, Word, and Excel
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