Dispute Resolution Associate Manager

hace 5 días


San José, San José, Costa Rica Trevipay A tiempo completo
About the Role

The successful candidate will have a strong background in customer support and dispute resolution, with experience working in a fast-paced environment. As an Arbitration Success Expert, you will be responsible for managing relationships with clients, merchants, and customers, and ensuring that their needs are met in a timely and professional manner.

Key Skills and Qualifications
  • Minimum two years of customer support experience with heavy inbound call volume
  • Motivated and enthusiastic with a desire to be in Customer Success
  • Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders
  • Ability to skillfully manage challenging customer situations
  • Coachable with ability to improve performance based on feedback
  • Proficient with Outlook, Word, and Excel


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