Business Operations Associate

hace 1 día


San José, San José, Costa Rica Te Connectivity A tiempo completo

**Business Operations Associate:**

We are seeking a Business Operations Associate to join our team. In this role, you will be responsible for developing and implementing operational procedures and processes that meet audit standards and improve efficiency.

Main Responsibilities:

  • Design and implement operational procedures and processes that meet audit standards and improve efficiency
  • Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
  • Perform cash collection processing, execute dunning process, and prepare customer aging analysis
  • Research and resolve customer dispute cases, review clients credit risk and limit status, and work with internal stakeholders to recommend changes to limits

Requirements:

  • 2+ years of experience in a financial shared service center supporting multiple countries / business units
  • Diversified Industrial Products/Manufacturing industry experience preferred
  • Prior experience in collections, disputes & credit management functions in a shared services environment
  • Ability to work in culturally diverse teams with many levels of personnel and meet deadlines

Preferred Qualifications:

  • Undergraduate degree in Finance / Accounting / Business Administration
  • Strong written and oral communication skills, proficiency in English, and good accounting background
  • Excellent analytical skills, ability to identify and resolve problems, and leadership attributes such as ethics and integrity, organizational agility, business partnership, decision quality, and enterprise leadership


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