Global Invoicing Manager

hace 7 días


San José, San José, Costa Rica Hewlett Packard A tiempo completo

Job Overview

As a Global Invoicing Manager at Hewlett Packard, you will be responsible for coordinating global invoicing activities from start to finish. This involves working closely with customers to ensure timely and accurate invoicing, as well as managing disputes and resolving customer escalated issues.

Key Responsibilities

  • Coordinate global invoicing activities, ensuring timely and accurate invoicing.
  • Work with customers to enable invoicing, following up on any missing information.
  • Manage disputes and resolve customer escalated issues.
  • Facilitate customer reviews and ad hoc calls.
  • Collaborate with the pursuit team during solution design to understand service deliverables and requirements.
  • Coordinate related fleet activities, such as change orders and early terminations.

Requirements

  • Typically 4+ years' experience in the industry, Channel environment, Consumer and/or Commercial.
  • Good understanding of MPS e2e operational process and ability to translate tasks into R&R and appoint proper teams for resolution.
  • Customer-facing abilities, including strong organization and communication skills.
  • Good understanding of financials, including revenue tracking, missing billing management, and write-off resolution.
  • Degree-level education in business, communication, and/or IT.

Personal Skills and Qualities

  • Strong communication and influencing skills.
  • Positive can-do attitude and customer-centric approach.
  • Out-of-the-box thinking and ability to find solutions.
  • Excellent teamwork skills and good presentation skills.

Technical Skills

  • MS Office.
  • Reporting tool/Data management.
  • Analytics skills.
  • Project management.


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