Gdc - Global Deal Coordinator

hace 17 horas


San José, San José, Costa Rica Hewlett Packard A tiempo completo

**Job scope/summary**:
Global Deal Coordinator (GDC) is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).
**Job specifics/responsibilities**:

- Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).
- Works with customer to enable invoicing (follow-up on any missing information)
- Manage disputes on invoicing, ensuring correct and timely resolution.
- Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.
- Ensure delivering to business expectations based on the signed SOW.
- Facilitate customers reviews and ad hoc calls.
- Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.
- Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.
**Key deliverables/accountabilities**:

- Ensures on time invoice release.
- Support closure of disputes within 90 days.
- Fleet tracking that ensures correct invoice backup report and customer invoices.
- Ensure customer satisfaction on activities in scope.
**Education (degree) and professional experience required**:

- Typically, 4+ years' experience in the industry, Channel environment, Consumer and / or Commercial.
- Has good understanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.
- Customer facing abilities, including strong organization and communication.
- Good understanding on financials (revenue tracking, missing billing management and write off resolution)
- Degree level in business, communication and/or IT

**Other requirements**:

- Fluent English
- Other languages knowledge would be an asset (German/ French)
- Business acumen
- Able to understand global business processes and identify impact of change

**Personal skills and qualities**:

- Strong communication and influencing skills;
- Positive can-do attitude; Customer centric approach
- Out of the box thinking - able to find solutions
- Excellent teamwork skills
- Good presentation skills, at ease with presenting project status to higher management.
**Technical skills**:

- MS Office
- Reporting tool /Data management
- Analytics skills
- Project management



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