Investigation Specialist

hace 7 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Us

Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions, committed to delivering exceptional experiences to our customers.

Company Overview

We are a team of highly skilled professionals dedicated to resolving vendor chargeback disputes in a timely and efficient manner. Our goal is to educate vendors, reduce chargebacks flow, and ensure balanced resolutions between Amazon's policies and vendor benefits.

Job Description

This role requires a highly analytical, detailed, and investigative contributor with assertive judgment. As an Investigation Specialist, you will be responsible for:

- Executing end-to-end processes and tools related to daily investigation tasks.

- Analyzing and investigating vendor chargeback disputes.

- Ensuring correct responses and processing.

- Improving internal processes to reduce and optimize chargebacks flow.

- Participating in vendor education and training programs.

- Identifying issues and proactively seeking solutions.

Key Responsibilities

- Meeting with Amazon vendors, stakeholders, and customers via virtual meetings and/or calls.

- Maintaining accurate records and reports.

Requirements

To succeed in this role, you will need:

- A university bachelor's degree in any field.

- Working experience in peer coaching, mentoring, and/or training.

Benefits

We offer a competitive salary and benefits package, including:

- A hybrid-model work schedule, with two days in the office and three days from home.

- A Monday-to-Friday work schedule, from 6:00am to 3:00pm.

What We Offer

As a member of our team, you can expect:

- Opportunities for professional growth and development.

- A collaborative and dynamic work environment.

- Recognition and rewards for outstanding performance.



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