Investigation Specialist
hace 7 días
About Us
Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions, committed to delivering exceptional experiences to our customers.
Company Overview
We are a team of highly skilled professionals dedicated to resolving vendor chargeback disputes in a timely and efficient manner. Our goal is to educate vendors, reduce chargebacks flow, and ensure balanced resolutions between Amazon's policies and vendor benefits.
Job Description
This role requires a highly analytical, detailed, and investigative contributor with assertive judgment. As an Investigation Specialist, you will be responsible for:
- Executing end-to-end processes and tools related to daily investigation tasks.
- Analyzing and investigating vendor chargeback disputes.
- Ensuring correct responses and processing.
- Improving internal processes to reduce and optimize chargebacks flow.
- Participating in vendor education and training programs.
- Identifying issues and proactively seeking solutions.
Key Responsibilities
- Meeting with Amazon vendors, stakeholders, and customers via virtual meetings and/or calls.
- Maintaining accurate records and reports.
Requirements
To succeed in this role, you will need:
- A university bachelor's degree in any field.
- Working experience in peer coaching, mentoring, and/or training.
Benefits
We offer a competitive salary and benefits package, including:
- A hybrid-model work schedule, with two days in the office and three days from home.
- A Monday-to-Friday work schedule, from 6:00am to 3:00pm.
What We Offer
As a member of our team, you can expect:
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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