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Investigation Specialist Portuguese

hace 4 semanas

San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Proficiency in Portuguese, English and Spanish
- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem solving skills.
- Ability to retrieve data and perform complex analysis to reach data driven decisions on all aspects of risk for Amazon.
- Self-disciplined, diligent, proactive and detail oriented.
- Strong organizational skills.
- Ability to maintain high levels of confidentiality and data security standards.
- Passionate commitment to Amazon's emergence as the world's most customer-centric company.
Are you looking for something a little different?
Are you intuitive by nature?
Do you have a nose for finding the truth?
Do you want to work on something that matters?
We are looking for high-judgment individuals to join us as a Merchant Risk Investigator to evaluate merchant accounts and safeguard Amazon's global marketplaces.
Role Requirements - Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Be aware of and identify new fraud patterns and trends.
Take appropriate action to identify and minimize the risk posed by such trends.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Participate in other special projects/assignments as necessary.
- Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.
- Achieve weekly productivity and quality standards for investigations.
- Participate in other special projects/assignments as necessary.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
- University Diploma
- Experience and/or knowledge of fraud, risk management, data research, collections or banking