Investigation Specialist, Buyer Abuse Operations
hace 12 horas
6+ months of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
Are you looking for something a little different?
Are you intuitive by nature?
Do you have a nose for finding the truth?
Do you want to work on something that matters?
Role Requirements
- Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Be aware of and identify new fraud patterns and trends.
Take appropriate action to identify and minimize the risk posed by such trends.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Participate in other special projects/assignments as necessary.
- Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.
- Achieve weekly productivity and quality standards for investigations.
- Participate in other special projects/assignments as necessary.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
A day in the life
Investigation Specialists are responsible for evaluating high-risk transactions and safeguarding Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
They investigate suspicious activity and behaviors that could pose a risk to Amazon, our customers, or merchants.
Investigation Specialists are expert communicators and problem solvers obsessed with customer success.
They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the customer's behalf.
They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.
The Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience.
Daily activities consist in the investigation in different processes that is required to provide and ensure the best customer experience with the following requirements:
- Resolve around 100+ tasks on a daily basis, following processes and procedures from SOPs that required fast and easy adaptation to changes/updates.
- Fast adaptability to continues process changes, procedures and SOPs.
- Capability to self-evaluate and continues improvement in daily tasks.
- Adaptability to different tools offered by the business.
- Minimum supervision, capability of performing tasks on their own, the ability to work independently is essential as well as demonstrates ownership
- Critical thinking and analytical skills to identify patterns and behaviors
San Jose, CRI
- Speak, write, and read fluently in English
-
Amazon Investigation Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa Rica">We are a leading technology company in Costa Rica, dedicated to providing top-notch support services. Our team is passionate about delivering exceptional customer experiences and resolving complex issues efficiently.Job Overview">We are currently seeking a highly skilled Investigation Execution Specialist to join our...
-
Business Analyst, Buyer Abuse Data Science
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo1+ years of tax, finance or a related analytical field experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Experience with SQL including ETLsKey job responsibilities- Use analytics and...
-
Senior Property Transaction Specialist
hace 4 días
San José, San José, Costa Rica 24 Home Buyer A tiempo completoAbout 24 Home BuyerWe are a reputable investment firm seeking a skilled Acquisition/Disposition Manager to join our team. As an esteemed member, you will be responsible for acquiring or selling properties that align with our investment strategies.
-
Risk Manager, Abuse Prevention
hace 6 días
San José, Costa Rica Costa Rica Elimco A tiempo completoMinimum 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc. - Bachelor's degree. - Exceptional written and verbal communication skills - able to write, clearly and succinctly including COE and investigation reports for senior leadership and executive audiences - Exceptional bias for...
-
Program Manager, Buyer Abuse Prevention
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsThe mission of the Abuse prevention program is to provide the highest...
-
Procurement Specialist/buyer
hace 5 días
San José, Costa Rica Contec Americas Inc. A tiempo completo**Job Title**:Procurement Specialist/Buyer **Department**:Operations **Reports To**:Procurement Manager **FLSA Status**: Exempt **Location**:Costa Rica (Remote Work from Home) **Summary**: - Each Buyer is responsible for negotiating and purchasing direct/indirect material and services while also evaluating breadth and performance to determine most...
-
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout UsAmzn Support Srvcs Costa Rica is a leading provider of customer service solutions.We are committed to delivering exceptional results and exceeding our clients' expectations.Job DescriptionAs a Vcdm Investigation Specialist, you will be responsible for analyzing and investigating vendor chargeback disputes.You will ensure that these have been applied...
-
Investigation Execution Specialist Italian
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School diploma.- 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments.- Experience with MS...
-
Investigation Execution Specialist German
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School diploma.- 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments.- Experience with MS...
-
Specialist, Payment Processing Operations
hace 8 horas
San José, Costa Rica Western Union A tiempo completo**Specialist, Payment Processing Operations - **Santa Ana, Costa Rica**Think you can keep operations ticking while motivating your team?How about offering up your skills in a global business that is committed to moving money for better?Join Western Union as a Specialist, Payment Processing Operations.**Motivated by our values: purpose driven, globally...
-
San José, San José, Costa Rica At-Risk International A tiempo completoAbout the Role:We are seeking a highly skilled Strategic Workplace Violence Prevention and Investigation Specialist to join our team at At-Risk International. This is a unique opportunity for an experienced professional to make a meaningful impact in preventing and investigating workplace violence incidents.About Us:At-RISK International is a leading...
-
Amazon Operations Specialist
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are seeking highly analytical and detail-oriented individuals to join our Vendor Chargeback Dispute Management team. This is a full-time, permanent position based in Costa Rica that requires proficiency in English and B2 Portuguese.The selected Investigation Execution Specialists will be responsible for executing...
-
Procurement Specialist
hace 12 horas
San José, Costa Rica Grupo Stt A tiempo completoThe Procurement specialist will be responsible for the downstream procurement process for indirect purchases.Must ensure the process aligns and comply the Global and Local Affiliate Procurement Policy.The buyer will be gatekeeper of any missing information to follow up with the business before the PO is created and will provide support to end users and...
-
Procurement Specialist for Direct Categories
hace 1 semana
San Francisco, Heredia, Costa Rica Grupo Stt A tiempo completoJob SummaryWe are seeking an experienced Procurement Specialist to join our team at Grupo Stt. This role will involve developing and implementing sourcing strategies for various direct categories, including biochemical, packaging, and chemicals.Main ResponsibilitiesLead strategic and tactical sourcing activities, managing contracts and negotiations with...
-
Procurement Specialist
hace 12 horas
San José, Costa Rica Grupo Stt A tiempo completoThe Procurement specialist will be responsible for the downstream procurement process for indirect purchases.Must ensure the process aligns and comply the Global and Local Affiliate Procurement Policy.The buyer will be gatekeeper of any missing information to follow up with the business before the PO is created and will provide support to end users and...
-
Investigation Specialist
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in English and Spanish- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses.- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.- Demonstrated ability to work independently and...
-
Manager, Brp Escalations, Buyer Risk Prevention
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree, preferably in an analytical or technical field.- Demonstrated problem solving, analytical and team management skills.- Proven ability to work independently and deal with a high level of ambiguity.- Proven advanced working knowledge of MS Excel and Word.- Proven presentation skills regarding complex and sensitive customer issues and ability...
-
Trilingual Investigation Specialist, Portuguese
hace 18 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExcellent written and spoken Portuguese & English skills and an ability to compose grammatically correct, concise and accurate written responses- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers- Demonstrated ability to work independently and make complex...
-
Indirect Material Buyer
hace 17 horas
San José, Costa Rica Emerson A tiempo completo**Position Summary** If you are looking for a new opportunity to grow, Emerson has an exciting opportunity for you! Join our team Supply Chain team in a fast-paced, collaborative environment where you are empowered to build solutions for the planet’s greatest challenges. Our team of problem solvers is unified toward a single purpose: Driving innovation...
-
Strategic Operations Leader for Fraud Prevention
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoOur team at Amzn Support Srvcs Costa Rica is dedicated to creating a safe and trustworthy online marketplace.About the RoleWe are seeking a highly skilled Program Manager to lead our Buyer Risk Investigations program. As a key member of our operations team, you will be responsible for developing and implementing strategies to detect and prevent fraudulent...