Investigation Execution Specialist German
hace 9 horas
Amazon is a multi-national technology company and being proficient in English is a required qualification.
CV's must be submitted in English as our recruitment team works in several jurisdictions.
- High School diploma.
- 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments.
- Experience with MS Excel functions and formulas such as: VLookUp, CountIf, etc.
- Intermediate English proficiency (B2 level).
- Intermediate German proficiency (B2 level).
Job summary
This is a full-time, permanent, back-office, trilingual position based in Costa Rica and does not offer relocation benefits.
Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation Execution Specialists.
Our organization belongs to the IBSC (Inbound Supply Chain), specifically to the IOT-Execution (Inbound Operations & Technology) under NASCO (North America Supply Chain Operations).
In addition, we also support programs across different regions such as Europe and MX.
Our team in Costa Rica currently supports two main programs: VCDM (Vendor Chargeback Dispute Management), which manages incoming disputes from Vendors arising from chargebacks generated from Inbound defects.
And VE (Vendor Engagement) which supports the Seattle based IOT-Execution team, by contacting Vendors with the highest defect volume related to Auto-Receive and Inventory adjustments.
The selected Investigation Execution Specialists will be responsible for a wide array of duties related to vendor chargebacks.
This position requires a highly analytical, detailed and investigative contributor with assertive judgment.
Our goal is to educate the vendors so that we can reduce the chargebacks flow.
We also look forward not only to solve each chargeback dispute, but also ensure a balanced resolution between Amazon's policies and the vendor's benefit.
Responsibilities include but are not limited to:
- To occasionally meet with our Amazon vendors, stakeholders and customers via virtual meetings and/or calls.
- Execute the end to end processes and tools related to the daily investigation tasks.
- Analysis and investigation of vendor chargeback disputes.
- Ensure that these have been responded and processed correctly.
- Seek to improve our internal processes to reduce and optimize the flow of chargebacks.
- Participate in the process of education for our vendors.
- Identify issues and proactively seek for solutions.
- Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.
Prior applying, please consider the following information about the role:
- Training is fully paid and the schedule is from Monday through Friday from 6:00am to 3:00pm.
- Our Production Schedule available is: Monday through Friday from 6:00am to 3:00pm.
The base salary range for this position is CRC 770,000.00 - CRC 800,000.00 colones p/month; in addition to medical, employee assistance and other benefits.
This is not a virtual position.
If selected for this role, all necessary equipment will be provided for you to work from home temporarily within national territory.
However, once our company allows it and gives clearance, you will be required to continue working from the SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- University bachelor's degree in process or concluded in any field.
- Working experience in peer coaching, mentoring and/or training.
-
Investigation Execution Specialist Italian
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School diploma.- 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments.- Experience with MS...
-
Support Operations Specialist German, Defect
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoHigh School diploma.- 6+ months of working experience in corporate customer service, back-office or contact center corporate environments.- B2 English proficiency.- B2 German proficiency.This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work...
-
Support Operations Specialist German, Defect
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School diploma.- 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments.- B2 English...
-
Amazon Investigation Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa Rica">We are a leading technology company in Costa Rica, dedicated to providing top-notch support services. Our team is passionate about delivering exceptional customer experiences and resolving complex issues efficiently.Job Overview">We are currently seeking a highly skilled Investigation Execution Specialist to join our...
-
German Defect Resolution Professional
hace 5 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we're seeking a highly analytical and investigative professional to join our team as a German Defect Resolution Specialist. As a member of our Vendor Chargeback Dispute Management team, you will play a crucial role in resolving vendor chargebacks and ensuring that our internal processes are optimized to reduce and prevent...
-
Trilingual Investigation Specialist, Portuguese
hace 15 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExcellent written and spoken Portuguese & English skills and an ability to compose grammatically correct, concise and accurate written responses- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers- Demonstrated ability to work independently and make complex...
-
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout UsAmzn Support Srvcs Costa Rica is a leading provider of customer service solutions.We are committed to delivering exceptional results and exceeding our clients' expectations.Job DescriptionAs a Vcdm Investigation Specialist, you will be responsible for analyzing and investigating vendor chargeback disputes.You will ensure that these have been applied...
-
Investigation Specialist
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoThis is a full-time, permanent position based in Costa Rica offering two production schedules. The selected Investigation Execution Specialists will be responsible for a wide array of duties related to vendor chargebacks.The role requires a highly analytical, detailed and investigative contributor with assertive judgment. Our goal is to educate the vendors...
-
Media Administration Specialist Bilingual German +
hace 9 horas
San José, Costa Rica Teleperformance Costa Rica A tiempo completoNew Account!- Full time job- Monday to Friday- Backoffice- Salary range Dutch, Russian, German, Italian: 600.000 to 700.000 colones per month**Overview**:We are looking for fearless people.People who believe that it is possible to build a better world.People who believe that if you were able to contribute something to society, it was worth it.People who are...
-
Media Administration Specialist Bilingual German +
hace 8 horas
San José, Costa Rica Teleperformance Costa Rica A tiempo completoNew Account!- Full time job- Monday to Friday- Backoffice- Salary range Dutch, Russian, German, Italian: 750.000 to 800.000 colones per month- Salary range Portuguese: 550.000 to 650.000 colones per month**Overview**:We are looking for fearless people.People who believe that it is possible to build a better world.People who believe that if you were able to...
-
Amazon Operations Specialist
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are seeking highly analytical and detail-oriented individuals to join our Vendor Chargeback Dispute Management team. This is a full-time, permanent position based in Costa Rica that requires proficiency in English and B2 Portuguese.The selected Investigation Execution Specialists will be responsible for executing...
-
Investigation Specialist
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in English and Spanish- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses.- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.- Demonstrated ability to work independently and...
-
Campaigns Execution Specialist
hace 4 días
San José, San José, Costa Rica Catalina Marketing A tiempo completo**Why Catalina Marketing?**Catalina Marketing delivers innovative omni-channel solutions to our customers, leveraging rich data assets and a long history of excellence. Our greatest asset is our talented team, driven by guiding principles that set the stage for winning in the markets we serve.When you join Catalina Marketing, you'll be part of an inclusive...
-
San José, San José, Costa Rica At-Risk International A tiempo completoAbout the Role:We are seeking a highly skilled Strategic Workplace Violence Prevention and Investigation Specialist to join our team at At-Risk International. This is a unique opportunity for an experienced professional to make a meaningful impact in preventing and investigating workplace violence incidents.About Us:At-RISK International is a leading...
-
Digital Content Reviewer
hace 5 días
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completoWe are a dynamic team at Teleperformance Costa Rica, seeking a detail-oriented and analytical individual to join us as a Digital Content Reviewer. This exciting opportunity involves reviewing and classifying sensitive content uploaded by users, ensuring it meets the parameters defined by our clients.Responsibilities:Reviewing user-generated content for...
-
Investigation Specialist, Buyer Abuse Operations
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo6+ months of customer service experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerceAre you looking for something a little different?Are you intuitive by nature?Do you have a nose for finding the truth?Do you want to work on something that matters?Role Requirements- Investigate...
-
Support Operations Specialist French, Defect
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoHigh School diploma.- 6+ months of working experience in corporate customer service, back-office or contact center corporate environments.- B2 English proficiency.- B2 French proficiency.This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work...
-
Support Operations Specialist Italian, Defect
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoHigh School diploma.- 6+ months of working experience in corporate customer service, back-office or contact center corporate environments.- B2 English proficiency.- B2 Italian proficiency.This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to...
-
Policy Risk Specialist
hace 8 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoBachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.- Fluency in Spanish, English, and German.- Proven ability to exercise judgment when policies are not well defined.- High level of integrity and discretion to handle confidential information.- Demonstrated...
-
Investigation Specialist
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is a leading technology company that requires employees to be proficient in English. CVs must be submitted in English as our recruitment team works across various jurisdictions.We are looking for highly analytical and detail-oriented Investigation Execution Specialists to join our team in Costa Rica. This full-time,...