Investigation Execution Specialist

hace 7 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Description

This is a full-time, permanent position based in Costa Rica and does not offer relocation benefits.

About the Role

The Investigation Execution Specialist will be responsible for investigating vendor chargeback disputes, analyzing data to identify trends and areas for improvement, and providing education to vendors on Amazon's policies.

The successful candidate will have excellent analytical, problem-solving, and communication skills, with the ability to work effectively in a team environment.

Responsibilities
  • Investigate vendor chargeback disputes and analyze data to identify trends and areas for improvement.
  • Provide education to vendors on Amazon's policies and procedures.
  • Work collaboratively with cross-functional teams to resolve issues and improve processes.
  • Identify opportunities for process improvements and implement changes as needed.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 6 months of working experience in corporate customer service, back-office, or contact center environments.
  • Excellent English language proficiency.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading e-commerce company.


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