Order Processing Coordinator

hace 2 días


San José, San José, Costa Rica Emerson A tiempo completo

Key Responsibilities

The successful candidate will be responsible for:

  • Providing assistance to customers and distributors;
  • Reviewing and editing proposals to ensure accuracy and completeness;
  • Coordinating order processing activities and contract administration functions;
  • Maintaining all order history files and coordinating lost shipment tracking and processes claims for loss or damage;
  • Gathering preliminary information for new accounts and submitting information to Customer Financial Services;
  • Communicating with the Customer Service and Materials department to consolidate orders and establish order priorities;
  • Continuously seeking ways to improve quality function capability, methods, and procedures, and increase department/division productivity.

Requirements

To be successful in this role, you will need:

  • 1-3 years of customer service experience;
  • Excellent English language skills (B2 level);
  • Successful performance in previous roles;
  • Demonstrated systems and process knowledge;
  • Strong customer support skills and ability to work well under pressure;
  • A high sense of urgency and comprehension skills;
  • Strong written and verbal communication skills;
  • Ability to work independently and as part of a team;
  • Action-oriented, customer-focused, collaborative, and nimble learning mindset.

Working Conditions

The successful candidate will be required to work Monday through Friday from 8am to 5pm EST, following US business hours and working days. May be required to work on US holidays when necessary.



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