Telecom Project Coordinator

hace 3 días


San José, San José, Costa Rica Nitel A tiempo completo

**Job Overview**

Nitel is seeking a highly organized and detail-oriented Telecom Project Coordinator to join our team. As a Telecom Project Coordinator, you will be responsible for coordinating and monitoring the execution of small to moderately complex orders, circuit installations, and activations.

About the Role

You will work with new and existing clients to provide telecom services on their behalf. Your primary responsibility will be to ensure that all orders are processed efficiently and effectively, meeting client expectations and company standards.

Your Key Responsibilities

  • Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities
  • Place orders and follow up with carriers to ensure all orders are up-to-date
  • Maintain clear communication with customers and agents in all order stages
  • Support customers during activation calls, closing orders, and processing to active billing
  • Manage project progress and adapt to work as required
  • Maintain positive relationships with customers/agents by identifying their needs
  • Follow up with customers, sales agents, and carriers to confirm if the request is fulfilling the requirements agreed to in the contract
  • Comprehend the end-to-end provisioning process
  • Identify and resolve issues and conflicts with carrier circuit installs/activations

What You'll Bring to Succeed

  • Advanced English level 90% or above (written and spoken)
  • High School Diploma or equivalent
  • 6 months to a year of customer service experience
  • 1 or more years of experience working on projects is required
  • Demonstrated ability to organize and prioritize requests in a fast-paced and deadline-oriented environment
  • Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities
  • Demonstrated ability in handling networking deployments
  • Ability to set proper expectations and establish expectations
  • Liaising with clients to determine the project's objectives
  • Ability to work independently and escalate items you are unsure about

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